Swim-up Rooms & Private Pools in Adelianos Kampos

The facility is new and well maintained. The stuff is always available and helpful, all departments. The private pool that was part of our suite.

The service and standards at this hotel are exceptional. We were created by Eleni, the Guest Relations Manager upon our arrival and offered arrival drinks. They also arranged a surprise birthday cake for my daughter's birthday, which was such a lovely touch. The decor is modern and smart and kept so clean and tidy throughout. We were an all inclusive stay. The food was delicious, again to a very high standard. We stayed in one of the swim up suites which was a beautiful room and maintained well. The staff were so attentive, nothing was an issue, always so friendly and inviting whenever we encountered them. Great location, 1min walk to the beach and 10/15min walk into the old town. A truly gorgeous holiday stay, we will be back!!

We booked a superior room with a pool view, which was clean and serviced daily. The hotel lives up to its 4-star rating. Great staff, professional service, and a quiet, relaxing atmosphere. We only had breakfast at the hotel, as we wanted to explore local cuisine during the day, but the breakfast was excellent: fresh, varied, and well-organized (we especially loved the vegetables with our breakfast). The location just a short walk to the beach. Thanks to calm seas, we spent most of our time there rather than at the pool. Yet, we noticed that many sunbeds by the pool were "reserved" early in the morning and occupied all day, which could be an issue for those planning to use the pool later on. So if you plan to use the pool, either by choice or due to rough sea conditions, it's a good idea to secure a sunbed early in the morning. The hotel also organizes evening entertainment, including live music, children’s shows, and fire performances. All in all, a wonderful experience and great value. Would definitely recommend!

We stayed at the Artemis Palace for seven nights and it was a fantastic stay. Upon arrival we were welcomed with drinks and the check in process was fairly straightforward and easy. We were then taken up to our rooms which were really clean and quite modern. We stayed in a twin double room and we couldn’t fault anything with it. There was a safe in the wardrobe plenty of space to keep your clothes and luggage and working air con. The bathroom was really spacious and clean. The rooms were cleaned every day and if you didn’t want them cleaning every day you could simply tap this little screen inside of your room for the do not disturb or please make up so the cleaners would know whether they were able to enter the room. Towels were changed everyday also. The location of the hotel cannot be faulted, it was a two minute walk to the beach. It was around the corner from many supermarkets and restaurants and bars ! The pool area is really nice , quite a large pool . The only issue is with people reserving sun beds when they weren’t around the pool but the staff were keeping on top of this and made sure that sun beds were available. We went bed and breakfast as we wanted to try local cuisine and eat out as we are foodies and Rethymnon is perfect for this ! But we did have lunch in the hotel and the food was 10/10, The breakfast has so much variety ! I would 100% go back ! Overall fantastic hotel with fantastic staff!

What an absolute wonderful stay at the Theartemis Palace - Such lovely staff through out the building - especially Marianna/Sofia who was working the pool side most days - Nothing was ever a problem and she was incredibly friendly. Beautiful comfortable rooms - Lovely view of the Pool which I was so kindly given on arrival. Being a single traveller it was so nice to accommodated for. Lovely quiet pool - perfect for relaxing by and soaking those rays. Also Perfect location - 15mins from the old town which is a lovely walk with all kinds of restaurants along the way and 3min walk to the beach. I will definitely be back at some point to this gorgeous hotel.

The staff were all incredibly friendly and eager to make sure we had the best time. The room was spotlessly clean and incredibly comfortable, and we were upgraded to a room with a plunge pool! Great pool area with plenty of sun beds. Lovely buffet breakfast with extensive options.

The room was amazing, super comy bed, bfast and dinner had a large selection of international foods to choose from, everything was super fresh and tasty , the pool also beautiful and also our room had a plunge pool which was very nice and chic, service was truly 5 star, all staff were super friendly and proffesional! Location also is very good a long beach by the coast vouple of minuits away, a little bit far from old town but easy reachable with the bus, taxi or 30min walk, Will be back for sure! Highly recommend this hotel , one of the best hotels we ever stayed!

Nice new hotel in a good location. It had beautiful pools with access to the sea. Also the breakfast was amazing with a lot of options and variety. Also we got a free upgrade of the room with the plunge pool, that was very nice and they were very flexible with the checkout which was much appreciated.

A very nice modern resort with extremely friendly staff overall. A fantastic breakfast spread and nice touches with free water bottle refills everyday, some Raki and dried fruit to welcome you. We had a Double room with Plunge pool however it was more of a lie down warm jacuzzi than a real plunge pool. Also privacy between each room when using the outdoor bubble bath was non existent as they are all connected to each other. The bathroom is also not 5 star with a tiny glass partition in the shower that barely stops any water from running all over the bathroom floor. And storage space is quite limited both in the bathroom and bedroom. Liana at the concierge desk was very friendly and helpful and George gave an excellent hot stone massage. Rethymno town is 15 mins by car. The hotel has a valet service. If came back to Crete would come again, but hope they fix the walk-in shower issue!

We adored our stay in the Nautiliux Hotel. On arrival we were given an upgrade to our room which was massively appreciated. The service from the moment you arrive is impeccable. The hotel rooms are lovely and the pools and beach area are stunning. We spent 10 days at the end of the season and switched from days out - to days on the beach and around the pool. We were spoilt for places to relax and enjoy the weather. The attention to detail is impressive whilst you enjoy the outside amenities. Little safe boxes to lock up for when you head to the sea. A private beach. 2 pools. Towels. A call button for service. A plethora of seats to chose from. Cabanas, bean bags, loungers. All the staff were so attentive. remembering your choice of drink at breakfast. Posting post cards for you. And the indoor pool is also lush. I also enjoyed an all over body massage in the spa, which was also gorgeous.

Beautiful adults only hotel, excellent staff and the food was amazing. Near Rethymnon so excellent location. Swim-up rooms if prefered.

The sea front executive suites are amazing, the sun set for your own private pool is something exceptional, just go for it... The staff is friendly always ready to help and chat with you...just perfect...we felt very welcome since the first step, just want to thak all te stuff and a kind regard to Mike at the beach bar service, thaks a lot dude was a pleasure meeting you.

Excellent location right on the beach. Very friendly and helpful staff. Wonderful spa facilities. Outstanding "Kritamo" restaurant. Clean and comfortable area, good variety of food, plenty of shops and tavernas in the vicinity. Both airports and most famous historical places are easily accessible by car. The executive suit with a private pool and a sea view is just great!

This is the perfect hotel! Pros - the swim up room, absolutely stunning! - room itself is clean, spacious and modern! - comfy pillows! - the hotel itself it’s beautiful, so clean and modern interior. - food is excellent! - drink prices and snack bar are of good quality and good price. - plenty of sun loungers, and good quality beach towels. - not too far from other restaurants and bars. Cons - wish all inclusive could be provided. This was my favourite Greek stay, so far! I have recommended this to family and friends and wish to return one day! Have the swim up room, it’s 100% worth the extra price.

Luxury indeed! We booked an Executive Suite Sea Front with Private Pool and it was everything we hoped it would be! Room extremely clean and comfortable, the pool just next to some grass and then the beach. Perfect! The staff was also fantastic. Very helpful from the start to finish, every each one of them make you feel welcome and special by being helpful without bothering you. They were accommodating and eager, always appreciated in a 5 star hotel. You can feel the hotel is new, everything works and isn't worn out. The main pool seem nce and fun enough, even if we didn't use it. The main restaurant (included in the Half-Pension rate) is pretty good. No fine gourmet but frankly, I prefer a diverse and fresh buffet for breakfast and dinner than fine dining. There are 2 other à la carte restaurant that also organize special nights, but we didn't try them. The beach is a mix of sand and pebbles (you'll need swimming shoes to go in comfortably) and extends very far. So even if the hotel doesn't organize anything special, you can easily find activities to do a bit further. Be aware that there can be a lot of wind and currents : swimming was forbidden for 3 days for us. All in all a fantastic stay at a beautiful hotel, would recommend without hesitation!

The room was very nice and comfortable. The private pool amazing.

The place is spotless, and it's a great location to the beach and a 40 min walk to the near town centre of Rhethmno. it was still quite hot in October and the staff was always very helpful. We got the room with the private pool and it was absolutely delightful to be there. More expensive but totally worth it.

Beautiful accommodations with beachfront access, multiple pools (including private room pool/patio and shared upper level pool overlooking sea). Very friendly, helpful staff and amazing breakfast each morning! Great location 10 min drive to Rethymno port, and located 1/2-way between Heraklion and Chania, so great central location to access those areas (and Plakias area in south) while visiting Crete.

we loved the swimming pool , the location in front of the see , the warmth of the staff, the quality of the food and the amazing room with pool

The service was excellent and the team of staff are friendly and go out of their way to help. the hotel is spotless and daily cleaning service is excellent. The pools are great and the rooftop pool and sunbathing areas are fantastic. The breakfasts were great and a fantastic start to every day.

Great hotel, clean and friendly staff. Great location right on the beach, no cars in between. Only a 7 euro taxi ride to old town. Nice and quiet. Loved the room with private pool!

The beach was well kept and the beds very comfortable, breakfast had a good selection of foods and the room was comfortable and we loved the private pool

Writing only to confirm that this is an exceptional hotel. Exceptional for location, maintenance, services in the hotel itself and around it. Everything below (August 16, 2001) was carefully written by my compatriot Dalius, is true. My suggestion is to choose a room with a private pool or a superior double studio with sea view. Then, as also wrote one of the reviewers, you practically will live on the beach; and the hotel restaurant will be on the left less than 10 meters away, the nearest shop (and there are plenty of them) - around the corner 100 meters away.

Best breakfast buffet ever!! Right on the beach. We ate dinner there every night because it was excellent! Clean. Good parking. Friendly staff. Again, what a breakfast. Taxi stand is a 3 minute walk. Especially enjoyed the Greek night with local music, sons, and folk dancing. Private pool and large patio were great.

The location is fabulous, right in front of the beach. Clean room, pool, beach. Staff is extremely friendly and helpful. Very relaxing place. Beach chairs are a given by the beach and the pools. Fully equipped room overlooking the sea, complimentary wine and fruits. Amazing, varied breakfast. Highly recommend.

Location is great, a few minute drive to old town. we stayed in 2 bedr beachfront mythica villa with private pool. The location of these rooms is great, easy access to everything. Guest relation Maria was great and accommodating. Pools were great, we had an amazing stay. The new waterpark was fun ...it could do with a few more loungers, but I think it's only just opened and looks like they are making space for more. Food options are great. Parking at hotel was easy. Lots of activities. Main pool is great!

The hotel is beautiful, public spaces are not modern but very well kept, outdoor areas are beautiful with plenty of open space for the kids to run around. We had 2 classic double rooms and one 2BR Mythika suite, the classic rooms were OK, decent size, in good condition but could use some refreshing. The Mythika suite was amazing, spacious, renovated, cleaned a few times through the day and included tasty goodies (fruits, wine, etc). Mythika guests receive private beach seating, benefits at restaurants (which we didn't use as are our party were not entitled) and free late check-out up to 6PM! (which was fantastic as our flight was late). Beach and pools are very cozy, there's a shortage of sunbeds in the big pool but we managed. Parts we liked less: The water park, it's in all the hotel pictures on Expedia, and the hotel's FB an IG pages advertised the new park set to open in the beginning of the season. Unfortunately the park wasn't ready, it's set to open soon and we weren't offered an alternative. Other points: Hotel has lots of stairs, there are some elevators but they are small and slow. AC in the rooms works only in the afternoons, problematic in hot days and during the night (hotel could only offer a rattily noisy fan as a solution). Apart from the beautiful kids club we found the animation schedule a bit lacking. And finally, some of the staff are not as friendly as you'd expect for a 5* resort, we found ourselves having to "nudge" some of them into helping at times.

very good all inclusive, both food and drinks where great. A bit old hotell and on the down side - the lifeguard in the big pool that was angry and telling both children and adults (in a not so good tone) that you where not aloud to dive or jump down in the pool.

Clean beach and very nice swimming pools never had a problem to find sun-beds. Food was delicious and with enough variety to keep us happy for a week.

Breakfast is varied and tasty. Good taverna with very good food and friendly staff. Lots of facilities in the resort, pools and nice bar on the beach.

The location was good, near the sea, private beach, private pool. The staff is friendly (some of them) I would exclam that the barmans are very friendly and also some waiters. The chief of the waiters looks a little bit wierd and he tries to make new friends, but in 99% of cases he is speaking only with single ladies.

The staff were very kind and friendly. The pool was always clean, and the room was super comfortable. The sea is just a few steps away, and the sunbeds were also very relaxing. And of course, tasty food! Great stay overall!

The staff was beyond expected. Our stay was very pleasant, comfortable and the staff made the experience way better. The pool and the beach a few steps from your room. Marvelous! One hour drive to the big city (Chania or Heraklion).

A wonderful hotel! Modern and clean rooms, delicious and varied food, perfect pool and beach area for relaxation! The staff is extremely friendly and always helpful. A true five star experience, i highly recommend white olive elite rethymno! ⭐️⭐️⭐️⭐️⭐️

Property was clean and nice. Very nice staff, beachfront and clean pool

A very charming small hotel. The hotel was an old olive oil producing village that fell into ruin. Each of the rooms has been renovated from small workers cottages to a charming standard. It is such a lovely, quiet spot away from the hustle and bustle. The pool is idyllic, the only criticism would be that I think it should be adults only. The ambience was somewhat spoilt when there was a couple with a baby who was crying by the pool and had the parents speak baby talk which ruined the quiet setting, the hotel is much better suited as an adults only due to its quiet nature. Food was excellent, breakfast choice is vast and evening meals were always excellent albeit on the pricier side, but we ate there every night. The hotel is a bit isolated away from the main tourist areas but that suited us down to the ground to be somewhere quiet. We would return.

Beautiful spot. The old village of Kapsaliana, with its olive press, has been converted into a hotel. Our room was in an old stone house with the bedroom up a narrow stairway and the living room, bathroom and an outside terrace downstairs. The rooms vary a lot, some with no terrace, so worth checking exactly what you will get and maybe paying a little more for an upgrade. The service and staff were wonderful, as was the restaurant which prepares an amazing buffet breakfast. We had dinner there both nights and the food was superb. Beautiful pool area and great views of the surrounding area. Very highly recommended.

An absolutely wonderful experience at the Kapsaliana Village. We stayed for 7 days and could have stayed longer. The staff were amazing and very helpful. The restaurant was fantastic for breakfast and dinner with great variety, quality and hospitality. We ended up having our best meals in Crete at the hotel thanks to their award winning chef. The property is nestled in a quiet, secluded hillside which is perfect if you want relaxation by the pool or walks through the neighboring olive orchards. I would recommend having a car if you wanted to do any excursions.

We had a wonderful time staying at Kapsaliana. Everything was fantastic, the room, the food, the beautiful view from the pool of olive groves stretching down to the sea. What's now a hotel used to be the olive mill and cottages attached to the nearby Arkadi monastery. The ancient buildings are beautiful and very atmospheric. The grounds are full of flowers and fruit trees.

Die Anlage ist sehr gepflegt und ruhig. Auch die historische Architektur ist wunderschön. Der Servics entspricht leider nicht dem hohen Niveau bzw. Preis der Anlage. Keine kostenlose Erfrischungsgetränke, Obstschale oder ähnliches auf dem Zimmer. Kaffe und Rühreier beim Frühstück oft kalt bzw, abgestanden. Snacks und Getränke an der Poolbar sehr teuer. Abendessen im Restaurant sehr gut, aber auch sehr teuer.

We stayed in one of the villas with a pool. It was amazing!. Great service, very attentive, room staff were fantastic and thorough. The villa was super relaxing, just a few steps to the beach or chill out in our own pool. We enjoyed it.

A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.

A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!

Good pool service. Great breakfasts. Overall would go back

The hotel is beautiful - it looks like it’s brand new, as it’s so clean and well maintained. we felt like it were in a dream. It never felt too crowded, the pool was spacious and clean. Lots of options at the buffet. Service was faultless, no request felt like too much. The kids group was great - my daughter enjoyed some of the activities and had the best time with the pool games every day at 4. From the hotel we drove down to the south coast in about 45 minutes and spent a splendid day visiting those beaches - a must do!

Service exceptional, from the fresh fruit and water served poolside, to the selection and quality of food available. The beach is one of the nicest around. Plenty of beds and umbrellas both poolside and on the beach.

Wonderful resort with big pool, well kept grounds and access to beach. We stayed in a “villa” style room which was near the beach and pool.

I cannot recommend this place enough, especially because of the exceptional training program included in the stay. The experienced and professional trainers made a huge difference—not only in terms of the workouts but also by personally helping me with some health issues I had. Their care and knowledge were truly above and beyond. Every day started beautifully with yoga on the beach, listening to the calming sound of the sea. During the day, we cooled off with aquagym sessions in the pool, which were both fun and refreshing. In the afternoon, we enjoyed outdoor Pilates and functional training, which were personalized to our needs and led by Vlad, an outstanding trainer. His knowledge, energy, and ability to make each workout feel like play made it such a joy. It was a unique and deeply enjoyable approach—something I haven’t experienced anywhere else. This hotel is definitely one of the few offering such a high-quality wellness service. It was more than just a holiday—it was a true retreat for my body and mind. Btw, it is a pity I did not know there are such options when I hesitated if to book this hotel in the beginning. Of course, the accommodation, food, and hotel facilities were all excellent as well, but the fact that I could really focus on my health during the stay was the absolute highlight for me.

Firstly, the staff and service are what truly shine in this hotel. Everyone, from servers, receptionist to cleaning staff was polite, greets you nicely and reaches out to help when needed. Secondly, the buildings and surroundings are well kept and look nice, with beautiful flowers and trees spread around the premises. The main pool area is great with very nice quality seats and cabanas. This, combined with other guests being frankly older, made for a much more calm and relaxing experience, in contrast to some other hotels where the noise and bustling sounds are more pronounced. Finally I would like to extend my gratitude to the management for arranging an upgrade for me and my family to a villa, so that we could more conveniently spend time together on this trip.

The room was very basic for a 5 store hotel. Basic bed and with only two pillows. Air conditioning was not working - the door was closed appropriately in order for it to turn on, but it was warm. We told reception but nothing was done. We stayed in a room with a private pool which was nice, although the water was freezing cold (and we went in late August). Definitely recommend a heated pool. We had a half board - the food was great. We didn’t have a chance to use the amenities.

Friendly staff, very very quiet, nice pool-area, nice hotel, ok food. This is an adults only hotel, so very strange that the pool bar closes at 17.30 when that is the nicest time to relax by the pool and have a drink. No lounge music, very poor cocktails, not what I had expected from a “5” star adults only hotel. The “gym” was not for free, a small room with 3 machines - once again not what we had expected.

The hotel is located directly on the beach and it also offers 2 swimming pools, very nice place to spend a relaxing holiday. The price per value ratio was very good, both the breakfast and the buffet dinner were fantastic! At one of the evenings the staff organized a dinner at the pool with live music. It was incredibly beautiful! Room, facilities and the staff are also nice and helpful.

Fantastic room/suite with a jacuzzi on the balcony was special. Pool and beach front excellent, pool bar and plenty of beds

A nice hotel, very quiet with good pools and great food. Easy access to beach with wonderful opportunity to witness baby turtles leaving their nests. Staff extremely helpful and knowledgeable. Downside very strong wind for most of week which meant red flag was flown as sea and under tow bar area too dangerous to swim in. A holiday maker drowned ! Although their are warnings on beach and life guard became more proactive after incident all guests should be made aware of the real danger upon arrival. Life guards only on beach from 10 - 5.30 p.m .

Great location, right opposite the beach, large room with private pool, great breakfast and staff.

I had a wonderful stay in this hotel room! It was incredibly relaxing, featuring a beautifully designed space and the private pool was a fantastic addition, perfect for unwinding after a long day. Highly recommend for anyone seeking a peaceful getaway!

We loved the room (with plunge pool), the staff was super friendly and forthcoming, the food at the restaurant was fantastic, cleaning always spot on, nothing to complain about, really. The location os also perfect, literally across the street from the beach, just a hop away, so to speak, and the hotel had a swimming pool too, which was nice. Also very nice was the WiFi coverage, which extends into all the rooms, the swimming pool and even the beach! That's something I never encountered before

In one word fantastic! We stayed in a family suite with private plunge pool and it was perfect. Breakfast was brilliant in the Resmo restaurant every morning with fantastic staff. The Resmo restaurant serves a very good finer as wel!! Beach is across the road with sunbeds, and the swimming pools at the pearl hotels are at your disposal too. Taxis right around the corner to take you to old town for 7 euro. We had a great week, would book it again in a heartbeat.

Location was as expected , about 2 km from the old town and harbour, it is about a 6 euro taxi or a nice walk. I had a Suite with a private pool this was great and also come with front row reserved lounges at the beach. staff were super friendly and the place was very clean all in all it was great

Five stars based on expectations vs reality. Many factors that played a part here.. we travelled off season so not many guests. We travelled beginning of season so staff are eager to get started and have a high quality of service. We travelled with our two kids and got a room easy accessible to the restaurants and pool. We got a great deal so we really felt we got value for our money. Based on that - 5 stars. Nothing to complain about. Maria down at the beach bar was lovely, as was Giannis, our evening bartender. The service and hospitality from Nikos, Miron(?) and all the other staff at the Hermes restaurant was amazing. We always felt welcome and never had to excuse our mess from the kids, or the kids running around, etc. always giving high fives and welcoming us back for the next meal. When traveling in may, keep in mind the weather can be a bit unpredictable and the pools are cold in the morning. Would be nice to get beach/pool towels without having to have a cash only deposit of €10.

We came 14 family members - grandparents, parents and grandchildren. .We came to celebrate 70th birthdays and 50th wedding anniversary We got adjoining rooms and it was comfortable. We loved the pools with the water slides. We loved the poolside buffets - very convenient with kids. The resort's beach is wonderful.

The location was great! really nice view. The pool and water park was good and we really enjoyed. The staff were lovely and nice programs every night. The room was comfortable, the air conditioner was great. Beds were comfortable, and wifi was good compared to other hotels I have been into. The bar in the lobby was good and really nice drinks. The food was OK and snacks at the pool bar was also fine! overall, a good place for a family trip and getting away from busy life!

Hello, we were at the hotel from September 11 to September 23. Great holiday, I can only recommend. I read a lot of negative reviews here before leaving. We went with our two-year-old son. I was afraid to go. People here complained about the rooms, food, terrible beach, dirty dishes, not good food. We arrived and I have to say everything was great! The room is beautiful, the sea the first 2 days big waves, stones, then small waves, great for fooling around and you could go into the sea without shoes, it was gradual and sand. The staff was great for us, they took great care of us in the restaurant, they always seat you at the table, they treated the little one great! Nice service on the beach and at the pool. Drinks good, the selection was enough for me. The food could be chosen differently every day.. The hotel is not in the center, but on the side, so if you expect city traffic, go elsewhere. 2 mini markets and a restaurant, which we also visited even though we had all inclusive, were enough for us, because we went to relax. There are stairs, but you can get everywhere by elevator. I would return to the hotel again.

Rethymno Mare Royal exceeded all our expectations. The location is excellent, just a short walk to the beach, and the surroundings are peaceful yet lively. We spent most of our time enjoying the pools and water slides, but the hotel also offered tennis, volleyball, and evening entertainment.

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. If food is not included in your rate I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.

Our stay at the Caramel was excellent and I recommend booking to anyone unsure. I've see criticism of the hotel's location, but anything you'd need is available within a couple of minute's walk. Caramel isn't in the main town of Rethymnon, and to get there you need to get a bus which takes around 10 minutes or enjoy the pleasant 90 minute walk. Rethymnon is where all the night life is with a great range of restaurants, bars, dock side eateries and everything you'd associate with that. Whilst Caramel is a distance from Rethymnon, it has small markets and a decent choice of restaurants and bars directly outside the door. I don't think location's a problem, unless you're very keen to be in the middle of all the action. The customer service at Caramel exceeded all of our expectations. Upon check in we were greeted with snacks, a local refreshment drink in a cocktail glass and cool towels. The staff make sure that you're treated to a very high standard at all times. Examples of this are too numerous to mention, but some highlights included, staff setting up new table outside for us at breakfast when the area was full, the daily provision of a different flavour of liquor in our room each night, fresh fruit and water provision at the beach and pool side... All in all, it's a brilliant place to stay. We loved it. Thank you!

We booked this hotel 8 days before travel, visiting for 14 nights in mid May 2018. It was the only hotel in the area that was 5 star with a 5 star review rating, and it certainly lived up to expectations. We cannot thank the staff enough for their attention to detail. We had a lovely room with large enclosed patio, complete with loungers, brolly and chairs, sea view and room was fully serviced twice a day. The restaurant was excellent, although we only ate their 4 times in the evening, breakfast was fantastic something for everyone. It was a 1 mile walk to the start of the main commercial area, with dozens of shops and restaurants, all food very good and reasonable. Rethymnon itself worth a visit and again excellent restaurants and shopping 5 miles away. One final thing, the hotel wifi is full strength and fast throughout the entire resort including beach and pool. We will definitely return, one of our most relaxing holidays in a long time.