Hotels with Swim-up Rooms in Comarca de Isora

We had breakfast at both the Retreat premises (Mirador) and at the Citadel. Although the first had better views, I found the latter to be richer and more varied. The staff were super nice all over the premises. We did have a small issue regarding our booking and it took the Reception quite some time to address it, but it was all ok in the end. The hotel has a very interesting architecture, the cocktails we ordered at the main lounge were all very good, as well as the ones served by the pool. Dinner at Txoko was good, while nothing special. We liked both our rooms (one with a sea view) and another one @The Retreat. Both had a nice decor, super comfy beds, and a lot of space. Beware though, that at The Retreat, the lane of villas we were allocated to (the first lane, with Rooms starting 100...109) was facing a pool where there were families with babies and toddlers, which was ok for us because we don't mind children playing at the pool, and these ones were quite well behaved :). We love children and we are not bothered but if all quiet and peace is what you're after, you should keep this in mind and ask the Reception to book you in the next two rows of villas downwards, which were adult-only.

Cool design to the hotel with beautiful landscaping, patios and pools. Spacious room, large balcony with sea view. Comfortable bed. Great bathroom with separate shower and bathtub. Lots of storage space. Fabulous breakfast buffet. Swimming pools were uncrowded and heated to just the right temperature.

We had an exceptional stay at The Ritz-Carlton Tenerife, Abama. From the moment we arrived, the staff were warm, welcoming, and attentive to every detail. Our room was immaculate - clean, spacious, and thoughtfully designed for both comfort and convenience. We really enjoyed the hotel's fantastic amenities. The pools were beautifully maintained and perfect for relaxing, the gym had everything we needed for a good workout, and the restaurants offered a delicious variety of meals. One of the highlights for us was the beach - just a short walk from the hotel, it was the perfect place to unwind. What truly stood out was the outstanding service; every staff member we interacted with went above and beyond to ensure our stay was memorable. Breakfast each morning was excellent with plenty of options, and we appreciated the calm, comfortable atmosphere that allowed us to fully relax. Thank you to everyone at The Ritz-Carlton Tenerife, Abama for making our stay so enjoyable. We're already looking forward to coming back!

the resort is huge and the rooms are really nice and practical, there is a lot to do on site (beach, pool, restaurants, gym, spa, yoga…) but all the credit must go to the staff, they are extremely attentionate and always ready to help with a smile thank you to everyone, we’re already looking for a time to come back :)

Fantastic villa location right by the pool. Amazing staff who couldn’t do enough for us, service was incredible! In particular, Anastacia, Georgetta & Hector from tapas hour and Nicholas in the lobby bar, thanks to all of them for looking after us and making our stay so special!

The staff provided high level standard service for the whole duration of our stay. Unbelievably wonderful swimming experience with all the pools to choose -- big swimming pool with a salty water is really special! And the breakfast with so many choices including a-la-carte was astonishingly reach.

Nice territory, good room with a perfect view, very welcoming service next to the pool, good night shows. Special thanks to Oxana, who made our evenings in restaurant great & to the team of red level pool bar for their hospitality.

The room, pools, and most importantly the Sports hub, Gym and Spa were all excellent. David and the team in the sports hub kept us moving with Padel, Spinning (including pool spinning) and functional fitness. Excellent.

Just total luxury. Warm pools. Adults only sections. Good pool chairs friendly and helpful staff. Gorgeous location

The standard of the hotel was excellent. The RED level experience was truly remarkable from the start. We were greeted with such a welcoming atmosphere, checking in was straightforward and we were looked after while our room was being prepared. The REF level area pool was very quiet, peaceful and friendly. The sun beds were very comfortable and we enjoyed the sea view from the pool. The food in the Asian restaurant was excellent, Italian restaurant was ok and the main dining area was my favourite with the amount of choice.

We have been going to Gran Meliea Palacio de Isora for a few years now and it's still a lovely hotel with good service. However, it's looking a little tired now and is in need of a thorough refurbishment program in the red level rooms. The staff were friendly and helpful but a couple of the red level pool bar staff are "over familiar" and bordering on disrespectful of the customers using innuendo and being very noisy shouting across the pool deck to each other. Some staff training is needed here just to remind them of the customer's need for a relaxing atmosphere at the pool and to me respectful.

We have just returned from a short break at Gran Melia Palacio and if you're thinking of staying there would definitely recommend paying the extra to stay in the Red Level. From the moment we arrived we were given a welcome drink before being whisked away by our own butler on a buggy to the Red Level reception. All of the reception team were excellent but a special mention to Mario who was always cheerful and went the extra mile to ensure we enjoyed our stay. The Red Level has its own adult only pool and free tea, coffee, water and sun cream are available all day long with additional treats of fruit kebabs and smoothies - a genuinely relaxing experience. A mention here to Paolo one of the pool waiters/attendants who was always cheerful and made a mean gin and tonic. In addition to this there is an open bar with free canapés every evening between 1800 - 1900 in the aptly named Liquid Lounge. The rooms were spacious, exceptionally clean and Clarins products a welcome touch. We tried a number of the restaurants and were very pleasantly surprised that our half board package allowed us to eat at the fine dining restaurants with no extra charge - and Le Terrace and Duo were definitely worth booking. Would we go back - absolutely, but only to be spoilt again in the Red Level.

Stopped in a Red Level Deluxe Lounge Access Partial View with Whirlpool.Room was absolutely lovely. Red level is adults only with added benefits of own pool and breakfast facilities plus a 5.30 happy hour with free drinks. Hotel has many pools and restaurants. Staff were attentive and friendly. The only issues were (1) Red Level breakfast was a bit of a shambles on times - staff were overrun and food was often not quite up there - they also have an antiquated way of recording for orders and drinks orders in paper (which took much longer) whereas even the small restaurants of Alcala were doing it with tablets. (2) Rooms are not soundproofed so you could hear your neighbours .Hotel is close to small town of Alcala which has several good restaurants which we did use as we didn't eat in the hotel much - I recommend Sauco and Toni's (for Lamb chops and Roast Lamb) in particular.

Service excellent. Hotel staff fantastic customer service. Spotless and clean, food options very good. Lovely 5 star resort and would visit again. Red Level exclusive and child free. The only minor criticism is drinks are expensive so people drink far less than I've seen by the pool in other places... false economy for the resort as of more reasonable they would sell more. Expect to pay €20 for a beer and a cocktail by the pool.

We chose the Red Level adult only option and had a great experience for the entire duration of our stay. We felt very well looked after from the moment we entered the property. Every member of staff made us feel as though we were their most important guests. The hotel offers a wide choice of excellent dining options all of which exceeded our expectations. The pools and associated facilities were great and the Spa was very welcoming and the staff were very friendly and professional. We only had one minor issue during our stay and that was with the laundry service but this was dealt with promptly and professionally. Overall this was an extremely enjoyable holiday and we will certainly be going back there.

She said: The personalized service made us feel immediately at home. We made some truly special core #rcmemories on this gorgeous property. There is even an Akira Back here (we went twice!)… need I say more. He said: It’s well worth the upgrade to be in the Retreat. Also worth the double down upgrade for the private plunge pool. The grounds were exceptional and family friendly (outdoor shower, private sandbox, grassy area and high walls for privacy). The room was massive! The Kid said: This place was off the charts relaxing and fun. We even had our own personal golf cart 😎

We haven’t gone on a vacation in 7 years, and we decided to splurge on the ritz in tenerife. The gods must have been smiling on us, because we had 2 rooms that were upgraded to connected villas! The staff were lovely, and we had amazing views, and honestly, some of our best memories were lying by the semi-private pool,

I absolutely love this hotel. This was my second visit and this time we stayed at a villa with a semi-private pool which was bliss. Breakfast every day at El Mirador was superb. Loved the beach club concept with free lunch/drinks and afternoon tea/cocktails. The room was beautiful. We ate at Akira Back (ridiculously overpriced- would not recommend) but El Mirador restaurant was great. Hotel were so helpful with booking taxis etc. We loved the spa and had fantastic treatments there. I really felt the hotel went above and beyond and can’t wait for my next stay. If you can stretch to it - the villas are the way to go versus the Citadel.

Beautiful suites with ocean view. Ocean view means pool view so noisy at times with shrieking children. Veranda was gorgeous. Unfortunately only family pool was open during our stay so no where to escape the many many families with children. Same was true at meals. Wonderful food but ambiance often ruined by crying kids. Train to beach and pool both have limited hours for adults who want early or late swims. Overall staff is lovely. We had asked for adjacent suites in our reservation and were assured by concierge in writing that we had them but at check in we did not and staff was unable to meet the request. This was very disappointing since the second suite was for 2 teens while the first was an elderly grandma and we wanted to be adjacent. Elders be aware that this place has extensive stairs to get from rooms to the pool.

Overall an amazing vacation. We were upgraded to a suite and connecting room which was ideal for our family. Huge thanks to Alfred on reception for sorting this out. He was terrific throughout our 2 week stay. The accommodation cost was very reasonable for a five star resort but the food and drinks were a bit pricey compared to outside the resort. I do appreciate that this is the norm but I am sure people would spend more if the prices were more comparable. We ventured out most evenings to some excellent restaurants to keep costs down. Breakfast was incredible…..Mercedes is an omelette demon! Facilities were great - loved the gym - loved the hydrotherapy pools (very cheap to use) - the main pool needs some attention but I suppose that’s why we got such a good deal. The sun lounger situation was ok but guests still commandeered sun lounges early doors and didn’t appear for hours at a time which I think the hotel should do more to stop but obviously this is tricky. Service at the pool was a little sketchy. As per the title…..1st world issues

Our stay at Finca Stemann at Villa Pascal was absolutely amazing! We had a very warm welcome from Pascal, and loved the apartment a lot. Having a private pool with the most amazing views was really special. Little details such as a bottle of wine upon arrival and delicious homemade cheesecake during our stay made our experience so unique. The car is certainly needed but had an excellent time at Finca Stemann, many thanks!

We had a lovely stay in one of these beautiful villas. Pascal was incredibly accommodating and helpful, always on the end of the phone to answer questions. Casa Isabel was very well appointed with everything you need for a comfortable stay including a well planned kitchen and a variety of places to sit and eat, both indoor and out. The beds are comfortable although we would have liked better pillows and the bathrooms very clean with good showers. The pool is heated through a solar warming system but it was not sunny or warm enough when we stayed in March to heat the water in the pool which could only be used as a cold plunge pool whilst we were there. This was a shame but to be expected. The view is stunning though and we had a wonderful time relaxing. You definitely need a car to access the villas and the roads are thin, steep and windy so you need to be brave. The villas are gated with parking and only a few minutes’ drive from shops, etc. there’s also a very friendly cat that essentially moved in with us whilst we were there!

It was wonderful! We were delighted! We liked everything! The location is an incredible secluded spot high up above Los Gigantes. The view is stunning, with no sound of the city but the lights, the ocean, and the island of La Gomera. It was the first time we've experienced such a peaceful and serene atmosphere, where we could sit on the terrace under the stars with a glass of wine, feeling completely at peace and content. Our cottage consisted of a bedroom, a studio, a kitchen, a living room, a terrace with a private pool, and a beautiful barbecue area overlooking the garden. The landscape is very beautiful, with carefully selected and well-groomed plants. The design of all three cottages is magnificent, and they are lovingly crafted in harmony with nature and the landscape. The house has everything you need for a comfortable stay, including a refrigerator, a large TV, a stove, a coffee machine etc. We were welcomed with bottle of red vine, fruits and a delicious light cake. Although you don't see the owners, you can feel their care for you every moment. The descent to the ocean takes about 20 minutes to drive along a beautiful road, and this is a special pleasure! Our flight back was late evening and were kindly approved to stay in the house until the evening. We left with a feeling of nostalgia and a desire to definitely return to this fabulous house.

A Bit Late, But Worth It. A Hidden Gem in Tenerife! We stayed here in February and although it’s taken me a while to leave a review, this place truly deserves one. It’s a hidden gem — ideal for both families and couples. The property is well-maintained, with a good-sized, well-equipped kitchen and lovely views. The host was kind and helpful, and quickly addressed a few small issues we had during our stay. The only real downside was the pool. It’s solar-heated, but since we visited in February, it was unfortunately too cold to enjoy, a bit of a shame as the pool area looked inviting. One thing to note: you definitely need a car to get around, as the location is quite remote.

We were greeted by a very friendly member of the host's family and given the full tour of the villa and its facilities. The family were always on hand to provide help and advice throughout the stay, which was reassuring (they also provided delicious home made cakes!). The peace and tranquility of the property made for a really relaxing holiday and evenings spent by the pool looking out over the island were a real treat. We loved being able to see the stars at night too, something we can't do at home. We used Finca Stemann as a base for our tours of Tenerife and if we visit the island again, we would definitely stay here.

The property is new and beautifully kept with a lovely outdoor terrace and pool. We felt very welcomed by Tamara Lux Living. It has easy access to the tennis , golf and all Abama facilities.

The villa was clean and modern. It was away from the bustle areas of the island (which we liked) . You will need a rental car to get around but then there are good restaurants in Ritz Carlton at the bottom of the hill and one called Agua y Sal in the nearby village. The villa is in a development that might have work in progress in future but nothing disturbed us in our stay. We used the pool and the BBQ.

Perfect location within Abama resort, close to the one of the nicest beach in Tenerife. Property is new and in great shape. Have enjoyed great time there

Everything was perfect for us. Very nice contact and uncomplicated key handover! For us, Abama is the most beautiful corner on this island!

When we go to a Villa, we LIVE in it, we don't just sleep there, so a lot of my post reflects this. It was very modern and the pool was heated, although a bit small. The beds were great and so were the showers, but the one in the master bedroom leaked onto the floor as the door wasn't watertight. It was also very spacious for the 6 of us. We were lucky there was not a lot of building work going on when we were there, but the area is a building site. We were half way up the mountain with great views and the sun set behind the balcony to the west, which was fantastic almost every night.

Host was very responsive and helpful... in contact till late hours.

Our stay was absolutely amazing! From the very first moment, we fell in love with this place, and so did our children. The two-bedroom apartment was beautifully decorated, spacious, and felt like a true home away from home. The entire hotel complex is breathtaking – elegant, perfectly maintained, and with a wonderful atmosphere. Breakfast was delicious, rich, and something we looked forward to every day. The views of the ocean from both the pool and the apartment were magical and never stopped amazing us. We loved the comfortable loungers by the pool and the fantastic option to order lunch and delicious drinks right to our spot. The staff were incredibly kind, always smiling, and attentive – both at the reception and in the restaurant, they took care of us with genuine warmth. This was a dream holiday, and we will definitely come back again!

What a wonderful place for a relaxing vacation - we simply loved it! Tastefully decorated apartment with comfortable beds - felt more like a home than a hotel, but with the luxury of a daily housekeeping that pleasantly surprised us by also loading and unloading the dishwasher! The views are breathtaking - the ocean, La Gomera, the sunsets, the beautifully designed Abama golf course and basically everything within the resort is so pretty and well designed. Loved the infinity pool and the tranquility of the area, there were always enough sunbeds and not too many people around. Towels available at the pool and the lifeguard is really service minded and assists with umbrellas etc. We also loved playing the golf course and the paddle court and there is a beautiful small beach close by. This is now my favourite place in Tenerife!

An amazing break for the family. Extremely good facilities, all brand new and working perfectly. The staff were amazing and very helpful. A kind smile was always on everyone you interacted with. I particularly liked the QR accessible system for booking cleaning or requesting services. Additionally, the hotel transport to the beach and adjacent sister hotel was very useful and quick to arrive. The food was great and the location appropriately quiet. Some have complained about the ongoing construction work but the impact was minimal and my son wanted to see the builders machines every day anyway! Overall a great stay and will definitely come again! A special mention to Thomas on transport, the lifeguards and the staff in the pool restaurant!

Our villa was huge, very comfortable, peaceful and beautifully decorated; the stunning Jardines’ infinity pool - a few minutes walk from our accommodation - was practically deserted meaning we had so much space and no issues finding sunbeds! A truly wonderful stay in a beautiful, tranquil location, we will definitely be back. Thank you!

Beautiful apartment, well kitted out. Restaurant was pretty good and pool area was lovely. All-round luxurious feel commensurate with relatively high price point

We stayed for over a week with our 10-month-old son and had a wonderful experience overall. The grounds are beautiful and well maintained, and our apartment was spacious and fully equipped, including a kitchen, laundry room, and stunning views of the golf course and ocean. The highlight of our stay was the incredible staff at the Atlántico restaurant, especially Montse, Alicia, Naty and Jose, who made us feel truly welcome. They were fantastic with our son—Montse even gifted him a toy from her own child, which was incredibly touching. The Melvin restaurant staff were also great, and the food on our half-board plan was excellent. They even made a no-salt creamy soup just for our baby, which he loved. The only downside was the pool area. There are three pools: one was closed without prior notice, the second was in poor condition and unsafe—my husband injured his foot there—and while the third pool had amazing views, the service was lacking, with no assistance available for umbrellas or sunbeds. Despite that, we had a fantastic stay and would still highly recommend this hotel, especially for families with young children.

Our family spent two sportive & sunny weeks and had a perfect time. The spacious apartment was tastefully furnished, completely equipped, fast Wifi everywhere (!), and huge balconies with sea-views & sunsets. Bedrooms were comfy, quiet and totally dark (thanks to shutters). Super-friendly and helpful staff. Excellent restaurants (Melvin, Jardines, pool-bar, etc.), plus several more in the neighbouring Ritz Carlton hotel (complimentary shuttle service by car or a 2 minutes ride with self-driven electric cart (daily rentals at the reception). Three nice pools, never crowded, and very beautiful gardens all over the premises. Short-term-bookings for golf (lessons and green-fees, with sedated twilight-options after 3 pm) and tennis, all next door, were uncomplicated, and our trainers Sebastian & Sergio were really exceptional. The location is a few miles away from southern turmoils (Costa Adeje, Las Americas) and northern tranquillities (Los Gigantes (swim the nature pool!), San Juan). Passing through the spectacular Teide National Parc to Puerto de la Cruz takes 90 minutes by car, Santa Cruz / La Laguna is 60 min. via TF1. Unthinkable to find a nicer habitat on Tenerife - we will definitely return.

We first visited this resort in 2019 when our children were little. We feel fortunate to have returned as a family to fully enjoy all the incredible facilities available at this most luxurious and relaxing resort with our young adult kids. Everything we loved about the resort - the incredible apartments, the spectacular choice of pools, the beautifully maintained landscape, the welcoming staff, the fun buggy transport and delicious food - were all still of the highest standard. The chilled vibes were even better this time round. We also fully enjoyed the tennis, the beach and golf facilities on site. We were delighted by the addition of the onsite supermarket. It is well stocked and a welcome facility for self- caterers. If I may suggest a greater selection of vegetables as there is a lot of salami / ham / cheese and only a small amount of vegetables or pulses. This resort is really whatever you want it to be - a pool break, a beach break, a golf break, self-catered or half board - but all options to the highest standard with the most professional and warm services throughout the entire team. Perfection. Thank you Las Terrrazas - we will be back!

My husband and I wanted some winter sun in a property that offered plenty of private space and well away from what some traditional Tenerife resorts. Las Terrazas de Abama was perfect for us. Wonderful apartment and outdoor space that was meticulously maintained daily. The pool areas were lovely and peaceful and an added bonus would be to have one of the three pool areas as adult only. A car is essential as nearest supermarket is about a 10 minute drive away.

Beautiful, peaceful location and great facilities. Never had to fight for a place to relax by the pool in the whole 2 weeks, which is a pet peeve of mine for sure. Staff are friendly, super helpful and gave us great recommendations for places to visit. Big shout out to Tana at the pool bar, who was a huge source of inspiration for trips and food choices!

Apartments modern and clean, hotel vibe very chill . Pool and pool area spotless with plenty of loungers / hammocks / bean bags to relax on. Staff super friendly and helpful , I had an issue with not being able to work the aircon and it was sorted quickly. The gym is top class - and there’s a nice path along the coast nearby which is about a 5k walk there and back. Hotel food is varied and tasty , also some nice restaurants within walking distance across from the beach. So if you’re looking for a super chill place to recharge the batteries then this is it . Would definitely recommend and go back x

My husband and I stayed here for 7 nights and we didn’t want to leave. The atmosphere and cleanliness of this hotel was amazing. The staff were also so helpful, nice and their English was excellent allowing us to communicate effortlessly. We loved the pool side DJ on the Thursday and all that they had to offer around the facilities including, fresh water machines to refill our bottles with, delicious breakfast, hammocks, comfy lounge couches and a play area. The whole vibe of this hotel is fun, colorful and upbeat which is exactly what we were looking for on our holiday. The downtown is also great as it is not super busy with some great restaurants and two grocery stores within walking distance. Another huge benefit is all the street parking with white lines is free and we never had a problem finding a spot. Would highly recommend.

We had a great stay at this hotel! The location is perfect with beautiful views. The atmosphere during the day and evening was vibrant with music playing by the pool but it was super quiet at night so we had a very restful sleep. Our room was spacious and we especially loved the large terrace. The hotel was very clean and well maintained throughout. The staff were super friendly and always ready to help. They also offer a variety of excursions with some great options to explore the island.

Great location, good breakfast options, big clean swimming pool, about 10 minutes walk to the La Arena ‘black sand’ beach. Close shops and restaurants. If u drive and cannot find a space to park at the front of the hotel, just drive a little bit around, it might be hard to find especially at night, but you ll surely find a free space to park. Special shoutout to Tomas and Maria for their great customer service, ever willing to help you out.

Wow! Wish we stayed longer! The place was better than expected (especially for such a good price) in many aspects. Food quality, fantastic poolside area and common spaces, gym, filtered water dispenser, comfy rooms with really good light (well designed independent lamps), spacious shower and many more. The location turned out to be perfect - calm, not so commercial area, beaches and walking paths nearby, Los Gigantes cliffs and hiking options just a short drive away.

Breakfast was extremely nice. Fruit, continental and a different hot selection every day including pancakes, churros, bacon, eggs, fried banana and different vegetables. Evening meals good value and typical Canarian dishes.Pool was lovely with very comfortable pool furniture. Staff friendly and helpful. Setting away from it all yet close to a regular bus service so no need to hire a car. Room very comfortable and well equipped with a terrace with a lovely view

We stayed for 5 nights in this delightful hotel in late January. We had a superior double, room 11 which had a separate sitting room with a settee, fridge and kettle. The room was charming, simple and rustic with a large bed and huge patio with a lovely view of the banana plantation and the sea beyond. Breakfast was varied and delicious and included fruit smoothies and delicious coffee. Dinner was typically Canarian including rabbit and local fish and included a glass of wine or a large beer, good value at 40 euro. The pool area was fantastic though the water was quite cool but refreshing. Thank you to all the staff, we loved this hotel and hope to return.

Beautiful, tranquil place with kind, helpful staff. I particularly enjoyed the paella and also the salads which were delicious and different every day. I loved the view of the sea and La Gomera from the balcony in my room (with it's own table, chairs and sunbeds) which was a lovely, private place to sit in the sun or watch the sunset in the evening. It's a traditional place set amongst flowers, fruit and banana trees with a pool on a terrace which looks out towards the sea. A wonderful place to relax, unwind and recharge and I will definitely visit again.

Amazing stay from start to finish. Super friendly staff (all family run) happy to tell you about the history of the place and give local recommendations. BEAUTIFUL setting in a banana plantation with green all around you and the sound of the sea in your bedroom. Lovely terrace where you have breakfast and can have dinner (paella highly recommended with a glass of their own wine! Delish). Nice pool for Cooling off while sunbathing. Rooms have everything you need including a lovely very private balcony with sunchairs and normal table and chairs. Everything was carefully thought through and looked lovely. Highly recommend.

fantastic location. great pool, fab food, lovely staff xxx

The property was spacious and had a lot of activities and restaurants for people to try out. The salt water pool was a good alternative to the sea as the conditions were not good for going in, and the other pools were heated, allowing for their use on colder days. Most of the staff were really friendly, they accommodate for an early check-in where possible and helped arrange a late check-out by providing space to shower and get ready after lounging by the pool. This allowed us to "check-out" about 3 hours later, which worked great with our flight times and meant everything went very smoothly. The Pangea and Agave restaurants were really good, Pangea being an interesting one as buffets can be difficult to achieve a good quality of food in, especially considering how big the buffet is. I didn't get to try the other restaurants though. The rooms and views are stunning.

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.

Everything. This place set the bar super high . The infinite pool was spectacular and all other pools were lovely. Food was amazing. And whole experience amazing.

amazing place, we loved the opera concert event, board swimming in infinity pool. adults swimming pool

STAFF: everybody smiled, they were very helpful, nice people. SWIMMING POOLS: 4 pools, clean water, open only 10-18h and there is cold water. I loved the palm trees around, plenty of shade and beds. FOOD: great sellection, we had an all inclusive, so good coctails and non-stop buffet included (highly recommend). We felt like we do not want to go anywhere from here. I gained at least 3 kg over the week :)) LOCATION: not far from the south airport (30min by car), there is a Jungle park (30min by car), Masca and Teide are not far. Within walking distance (10min) you can find a black sand beach. PROGRAM and ACTIVITIES: good for families, some sports, some music. there was a good animation program for small kids. Maybe I missed some dancing time..

We had a fantastic stay at this hotel! The room was clean, comfortable, and nicely furnished — exactly what we hoped for. Housekeeping came every day, so everything stayed spotless throughout our stay. The food was excellent, with a wide variety of options at every meal. It was great to see such a diverse selection, and everything we tried was delicious. The pools were amazing — both for adults and kids. Our children especially enjoyed the kids' pools and the fun activities organized during the day. The evening kids' programs were a real highlight too — they were entertaining, well-organized, and perfect for winding down after a busy day. All in all, this hotel exceeded our expectations. Highly recommended for families!

Really liked this hotel, will visit again. Really nice apartments, 3 lovely pools, great facilities and in a really nice area just a few minutes walk from the beach. Supermarket next door, pool towels, microwave, fridge... beautiful weather. Had a wonderful week's break in Feb 2025

Good range of food on offer at the buffet restaurant and lots of other options at the pool bar. Good gym and pool, not too busy and no fighting over sunbeds when we were there! Massive comfy beds and good sized rooms. Handy courtesy room for your last day.

Everything about the hotel and staff are first class. Staff always friendly and smiling. The hotel rooms and grounds, spotless. Three beautiful pools. Everything great!!