Na Balam Hotel

★★★★
Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, mx
8.4 Very good · 621 reviews
CUN

About this property

Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.

Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.

Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.

Experience paradise at Na Balam, where luxury meets nature.

Guest highlights

Guests loved
  • Friendly staff
  • Great location
  • Spacious rooms
Could be better
  • Cleanliness issues
  • Inconsistent breakfast service

Guest reviews

8.4
10.0
Carlos family_with_children

"Perfeita. Voltaria para este hotel sem pesquisar por outro em Isla Mujeres"

A localização é perfeita (praia norte), o quarto que escolhemos (com mezanino) é super confortável. Ter acesso a um beach Club com espaço reservado (guarda-sol e cama de praia).

O café da manhã é ótimo, mas não é exatamente no hotel, ele é no beach Club vinculado ao hotel.

2026-07 Nuitee
8.0
331tracy Family

"Clean, good location & lots of character"

My Sister and I spent a week in June! Upon arrival, requested tv to be fixed, entering thru the patio door with old school key was challenging one day. Noisy in the back of the hotel @ night but was clean and the pool area had lots of character. Breakfast was tasty but lacked variety. Beach club access was easy & convenient. Beautiful part of Isla Mujeres!

Read more ↓
2026-07 tripadvisor

Facilities

Sun loungers or beach chairsSwimming poolOutdoor poolRestaurantBarWiFi availableParkingAirport shuttle

Room options

Standard Poolside with Two Double Beds

Standard Poolside with Two Double Beds

2 Double bed 56 m² 4 guests Pool View
TerraceAir conditioningPrivate bathroomShower +20 more
Poolside Room

Poolside Room

2 Double bed 54 m² 4 guests
Private bathroomShowerTVSafety deposit box +8 more
Poolside Suite

Poolside Suite

2 Double bed · 1 Extra-large double bed (Super-king size) 68 m² 6 guests Garden View
TerraceAir conditioningPrivate bathroomShower +19 more
Two-Bedroom Suite

Two-Bedroom Suite

1 Extra-large double bed (Super-king size) 104 m² 5 guests Courtyard View
Air conditioningKitchenetteCoffee machinePrivate bathroom +23 more
Master Suite with Pool View

Master Suite with Pool View

1 Sofa bed · 1 Queen bed 64 m² 4 guests Pool View
Air conditioningMinibarCoffee/tea makerBathrobe +26 more

Good to know

Check-in
From 03:00 PM until 11:00 PM
Check-out
By 12:00 PM
Parking
Free parking available
Pets
No pets allowed
Children
Children welcome
Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Children and extra bed policy

Children of any age are allowed. Children up to and including 12 years old stay for free when using an existing bed. Children from 13 years old to 17 years old stay for US$35 per person per night when using an existing bed. You haven't added any cots. You haven't added any extra beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Parking

Free public parking is possible at a location nearby (reservation is not needed).

Internet

WiFi is available in public areas and is free of charge.

Pets

Pets are not allowed.

Important information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A deposit may be required at the property.

Location

View on Google Maps

Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, mx

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