Palm Wings Ephesus Beach Resort

The resort is just perfect. Neat with everything you need for a perfect stay. The guest relation, Mr.Yashar, was so helpful and kind and we do appreciate what he did for us. Just be careful about the mosquito bites. There are awful mosquitos there and you need to take necessary medication. If I want to visit Kusadasi again, I would definitely choose this resort again.

I've been putting off making this review as I had filed a complaint directly with this hotel regarding the health and safety issue. Unfortunately due to there ignorance and lack of communication i will now leave my review. So as we had already visited this hotel on two previous occasions we was asked to come back by general manager for Halloween. However I was very disappointed this time round after asking if everything was still going to be on entertainment etc I was told yes. The entertainment lacked dramatically there was nothing going on around the pool apart from what was left of the animation on there phones. They sent 2 members of animation home and covered them with someone who was ignorant and rude. They didn't want to do anything for us as guests as it was coming to the end of season. Myself and other people who was there entertained ourselves as there was nothing to do at all. Night time there was not much on. A few nights they put a show on but nothing after that we asked again I made it clear there are still paying customers so they put karaoke on for about half hour nothing to do after that This happend for 4 nights. So a 45 minute show was all we were going to get. Halloween we was really looking forward to it. They did something which was nice but totally lacked from the first show they did and it didn't start to late and only lasted around half hour. They advertised a show and Halloween party but the party lasted 15 minutes then it finished at 10:15 pm. When we was by the pool area the floor was very slippy and I fell which was witnessed by other holidaymakers. I recently had surgery on my wrist and as I fell I tried to protect my wrist from the impact because I had stitches but I hit my other arm which swelled like a golf ball. There was no lifeguard around and neither any wet floor signs, I immediately went to report this but the nurse was trying to get more money out of me when I already had insurance which covered this. I explained what happend and guest relations went to check the area of the pool . I went to emergency hospital where I had a x-ray which showed swelling and bleeding under the skin my arm had bad bruising from it. When I arrived back to the hotel no one had asked anything about how I got on or even made an apology to myself. When we returned to the area where people were who we met there they told us that managers came and put the signs out. The last day of our stay the managers stopped us from eating etc in the afternoon and we had hours to wait for our transfer. We were being followed around and watched. We were having a fantastic time and doing nothing wrong. When I ask about this we were told it was another manager called G****** that stopped this. We were told if we wanted to eat we would have to pay a further 6000 TL . I asked k**** who is reservation manager and operation manager T**** who was acting on behalf of B***** if I could speak to a higher manger. All he said was G****** told us to put this place. T**** Was very rude and said to me your husband can talk Turkish I don't want to speak to you I will speak to him. When my husband spoke to them they then gave us one drink. Still no apology, I'm absolutely shocked and disgusted as we went there 3 times and that's how we got treated. All I say October is a bad time to go don't believe what you see advertised. The entertainment is extremely limited and Halloween is a waste of money. All we wanted was a simple apology nothing more and they couldn't even do that. The restaurant food is also limited for choice aswell. The good things I can only say about this is it has beautiful landscapes, beautiful beaches and the hotel is very clean. There a few nice staff around but to get the full benefit go in the summer months. This review is based on my own review and 100% accurate. The hotel had the options to manage my complaint on numerous occasions and refused. They don't care about accidents or peoples health they care more about money.