Ambassador at Grand Velas All Inclusive
About this property
Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and body treatments at the full-service spa. Dive into one of the three outdoor pools or unwind in the spa tubs and sauna for a rejuvenating experience.
All-Inclusive Dining and Beverages - Savor regional cuisine at Chaka or opt for 24-hour room service. With 8 restaurants, 6 bars/lounges, and beach bars to explore, your culinary journey is bound to be exceptional.
Elegant Rooms and Event Spaces - Retreat to one of the 195 guestrooms featuring premium bedding, private balconies, and high-tech entertainment. Host a successful event in the hotel's expansive meeting rooms and conference center.
Book your luxurious stay at Ambassador at Grand Velas All Inclusive now for a lavish experience in the heart of Playa del Carmen.
Guest highlights
- High service quality
- Excellent location
- Noise from cleaners
Guest reviews
9.0Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.
Facilities
Room options
Ambassador Pool Suite Ocean View
Ambassador Suite Ocean View
Ambassador Two Bedrooms Family Suite Ocean View
Good to know
Pets
Pets not allowed
Service animals not allowed
General
Gap period enforced between guest stays - 72 hours
Guest accommodation is sealed after cleaning
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Cashless transactions are available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Temperature checks are available to guests
Food service has been amended for enhanced safety
Property follows sanitization practices of Safe Travels (WTTC - Global)
Property is cleaned with disinfectant
Social distancing measures are in place
Professional property host/manager
Shield between guests and staff in main contact areas
Sustainability Certifications
Property confirms they are implementing guest safety measures
Property confirms they are implementing enhanced cleaning measures
Covid
Reservations are required for onsite COVID-19 testing
Free onsite COVID-19 testing (Antigen/Rapid) is available
Onsite COVID-19 testing (PCR) is available
Check-in & Check-out
Contactless check-out is available
Contactless check-in is available
Health & Safety
Property does not require health documentation at check-in
Important information
<ul> <li>Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>
Location
View on Google MapsCarretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710, Playa del Carmen, MX