Swim-up Rooms & Private Pools in Isla Mujeres

Swim-up room, beach, and pool were awesome

Food was amazing, swim up bar amazing, right on the beach. Offers jet skiing directly on the resort.

Food was excellent, and there were better drinks at the swim up bars. 2nd time here

Loved the swim up bars & employess overall

the many swim up bars and my butler Lucille was amazing.

We were upgraded to a junior suite with swim up pool--astounding upgrade. We dined on the beach, and watched the hatching of sea turtles and their scamper to the sea. This was a wonderful surprise too.

Great hotel very peaceful went with family but for this hotel I would recommend a swim out is needed it was a wonderful trip the only down side is the noise of construction in the afternoon I think they were renovating the room up to us

The property was absolutely beautiful. I did have a junior swim out. Suite with a beach view definitely worth the extra money a little disappointed with the buffet choices for lunch and dinner. Breakfast was phenomenal. The beachside restaurant Albatros was also amazing. I did not enjoy the pizza by the pool.

I’ve stayed at Flamingo many times and it gets better every year. The staff was really friendly and welcoming. There was a bottle of sparkling wine on ice upon my arrival and this was a first for me. The hotel is situated nicely and the the ocean views with balcony gives really nice views of beach, pool and the sounds of ocean and palm trees blowing. It’s not as lavish as some but for the price it’s unbeatable. There are 3 bars. One in the lobby and the others a pool bar and by the pooll. Across the street is a farmacia/ convenience store and also souvenir store. I could say more but you’ll have to see for yourself.

Great value for the price. Hotel is small but has all the needs - clean and big rooms, two swimming pools, access to the lovely beach, pizza restaurant, restaurant a la carte, snack bar, buffet. Buffet is rather small but you can eat well. Hotel is located in the Zona Hotelera with bus stop just in front of. Various choice of cocktails. Staff at both swimming pools are great ! same I can say about reception employees.

Great property but wished the rooms were alot cooler. Another swimup bar would be great.

We got a greqt room, butler, cqbanas, private pool and spa tub on balcony. Really happy week.

Luxury family friendly resort! Beautiful grounds!! Top tier resort! Delicious food, extensive cuisine options, multiple pools, adults only pool + swim up bar & lounge, spa, fitness center, Kids Club, dolphin sanctuary, theatre & fantastic customer service! Tons of activities available. Just go! You will love it!

We stayed in a swim-up room and loved overlooking the ocean. The hotel's own beach is quite narrow, but it also connects to a large, wide public beach with a calm shallow lagoon. Between that and the two pools there are plenty of spaces to splash and sunbathe. To-go coffees at the coffee shop were friendly and efficient. Restaurants were better than your average all inclusive, and I really liked that there were extra themed snack carts that came out at different times of the day (churro, margarita, crepe). Cocktails were good. The self brewed beer was not good. In some resorts, the swim-up rooms have wait staff come by for drink orders, but they don't do that at this one.

We LOVED the Hyatt Ziva. I'm so glad I splurged for this classy hotel. I did a lot of research about food, best beaches to avoid sargassum, etc. First of all, the property is breathtaking, especially your first view walking into the lobby. So much blue water everywhere! The service is top notch; shout out to Eduardo, Sofia, Oscar, and Alex at the gym who made my birthday special, Amisaely, Juan at Tradewinds restaurant as well. We felt like VIPs the entire time. The food was great. I am not a big all inclusive fan because I get tired of the same choices but there were lots of options. We didn't get to try Le Bastille because we had kids with us, but liked the buffet for breakfast - amazing fruit and mexican food, crepes, mimosa, etc. and the coffee shop was super convenient and turned out excellent drinks. I was surprised how there was never a wait. Lorenzo's was our favorite for dinner. We took advantage of activities like Aqua Combat and bingo and just really leaned into the whole vibe. It was fun. Our teens just enjoyed hanging out with us at the pool, and relaxing in our personal hammock with view of the ocean (swim up room). We were able to get chair at the pool pretty easily in the late morning. The umbrellas were down on the 2 windy days but we just went to the beach where they have lots of shade from palapas over the loungers. Beach and pool so close- perfect layout! Drinks a little sweet so we stuck with beer, prosecco, and tequila on the rocks/soda

Had Ocean Front room on ground floor with plunge pool. Great views, but mosquitos could be bad at night and dawn...so bring protection. The pool was the best. Food average, over priced with no ambience. Go to neighbor Hotel Belo for breakfast, Lunch and dinner.

Beach front room with plunge pool is amazing Staff is great Restaurants are nice Location is calm Great stay !

Everything. Beach front room with plunge pool was so amazing. Private beach access, so beautiful. Staff was wonderful.

Plunge pool, private loungers and hammock, large rooms, private small beach, staff

I had a great stay with my adult daughter. We loved the pool area and the ability to go from the pool to the ocean. Beach was great for that part of the island, and if you swim out to the swim area rope there are many different tropical fish to watch. We only ate at the property once, and the food was great. Fantastic shower, and large room with area for coffee.

How clean the beach was and breakfast was amazing! I also like that they had plunge pool option room available

Amstar transfers superb, check in painless and easy and corner suite just perfect. Plunge pool on balcony lovely to just sit in and watch the boats come and go to the island. All staff so happy and ready to help, we thoroughly enjoyed our holiday and did nothing, which we needed. Food 90% fantastic, just did not enjoy Italian, but that's a personal pasta thing. Asian was just wonderful as was Mexican. Buffet also very, very good, Zoe makes excellent omelets. Bluewater Grill for breakfast in Pref Club lovely to just get away from main buffet. Storm watching on the balcony in the evening was also great fun and watching the weddings from our 14th Floor room ! Room service very good, just a bit low of Low/Zero calorie drinks which us Brits are used to. Used spa just for manicure and the atmosphere was amazing. Pharmacy also very good !

During our stay, there was poo poo in the swimming pool. I understand this is not the hotel’s fault, but since it is the only pool at the resort, we were left with no alternative activities that day. I had also booked a poolside Bali bed, which ended up being completely wasted. I believe the hotel should consider offering some form of compensation or alternatives during a pool closure, such as excursion discounts, additional restaurant options, spa or golf discounts, etc. Furthermore, the cleaning process did not seem thorough. When the pool was reopened and staff told guests it was ready to use, we could still see feces in the water and then it shut down again. In reality, the pool was unusable for the entire day. Food was great, spa was great and staff are nice. So only the pool ruined my trip.

This resort truly deserves its 5-star luxury rating! Everything from the staff and services to the food, drinks, and consistently clean environment was amazing. However, I wouldn’t recommend this resort for families with younger kids due to the setup of the kids’ pool area. While the kids’ pool has a fun water park, it’s located on the shaded side of the building and isn’t heated. During our stay, the weather was consistently around 22-23°C with rain and strong winds, which is typical for Cancun from January to early March. This made all the pools feel freezing in the morning and evening. The water in the kids’ pool was especially cold, and we didn’t see a single child using it during our entire stay. If the resort could improve by making the kids’ pool heated, it would make the stay much more enjoyable for families and give kids a fun activity to look forward to. The main pool, on the other hand, is located in a sunny area and warms up a bit by around 1 p.m., which is better for swimming. Our little one did enjoy the kids’ club, but unfortunately, there weren’t many outdoor activities, so he didn’t get much sunlight. Overall, I would highly recommend this resort for adults or families with older kids. We upgraded to the Preferred Club and loved the added luxury, especially the upgraded drink options. While we absolutely enjoyed our stay and would return, we wouldn’t bring our 6-year-old back unless there are changes to make more accommodate for kids.

Spent 10 days at this resort in Nov 2025. Met expectations in all regards. Stayed in the preferred level, and appreciated the rooftop pool, blue water for breakfast and vista prime for dinner. Most of the staff we encountered were great with Special shout outs to Mario (blue water grill) , Jorge (rooftop pool), Alexi (main pool) and especially Geyler (Blue water grill) who went above and beyond to make our holiday special. Restaurants were easy to book on the app, and food quality was above average. Dress code for men was not enforced -- many men wore shorts inside (all) the a la carte restaurants.

We loved the amazing service, the size of the rooms, the view, and the ease of getting around. The food was very good in all the restaurants. We had a swim-up room and the view was of the ocean and not just other pools. I could not believe how amazing everything was.

EVERYTHING, it’s a beautiful resort. The staff are amazing and always willing to accommodate anything they can, the rooms are clean and big and all the food was perfect. We stayed in the swim up pool room which I would highly recommend!

3rd stay at this property. Love the service, food and warm swimup pools and rooms.

Everything from our swim out room to food, entertainment, and the lovely staff was exceptional. We really enjoyed our stay

Everything. From the time my taxi arrived to the resort until I left. Impeccable service. Stellar recommendations for food. Clean everywhere. Customer service 12 out ot 10, including housekeeping. Food was delicious and every member ensured you had whatever you needed. Entertainment every night. Jacuzzi tub in the room. Jets on shower were powerful, the shower and separated bathroom was beautiful and it smelled good everywhere. The pool was heated with swim up bar and jacuzzi. Fun, sun, drinks, ocean, food. Excursions were so much fun. Lots to do. Zen spa was phenomenal

The rooms are gorgeous we had the master suite swim out and it was amazing

Overall a great place to stay staff and wait service were excellant especially jeffrey around the swim up bar pool. We came for a wedding with 70 plus other poeple. The only bad things the rendevour bar closes at 11 when your just chatting and having fun and dont want to go to the night club cause your not in your twentys and dont want the bang bang bang music it cuts short your evening. Also the wedding couple who brought in over $100,000 to the resort didnt even get a free night or stay for free

The property was everything I expected and the swim out pool was the icing on the cake for me. My only grievance was the absence of a designated butler which was supposed to be a part of my stay!… upon arrival I was assigned a butler who turned out to be out of the country on Vacation and the person reassigned never showed up either and I way had to message to figure out what was going on.

Our 4 night honeymoon stay here was fantastic. We were able to try every restaurant, bar and amenity. The view from our room was gorgeous! It was well worth the trip! Demetrio and Aleandro were spectacular at the manatee swim up bar. Celeste was a fun host from the entertainment team! 10/10 would stay here again!

Awesome time in our non preferred jr suite swimout this week. We usually stay preferred but just booked a week ago. Didn’t feel like I was missing much. This is a beautiful place. Lots of chairs everywhere. I thought the food was excellent here compared to other Secrets we have stayed at. We have stayed at many. Service was great, water was beautiful,and the sand is the softest!

Beautiful property. Got a swim out room and it was stunning and so relaxing. Food was fantastic. Overall there are so many pools and things to do that nothing was overly crowded. Even had a sports bar to watch the playoff football games out. Will be going back!

Great experience! Our butler Hiram made our stay terrific! The restaurants were terrific and the upgrade to the swim out room and upstairs pool area was worth it.

We had the absolute best time on our honeymoon! We cannot recommend Takeshi enough! The sushi rolls were fabulous and our swim out room was the best!

Atelier was TOP notch. Everything was wonderful. Our swim out room was great. The staff kept our room stocked and re-stocked, clean and turned down our beds at night. We had 2 great butlers (Carlos and Leynor) who were attentive to our every request. They communicated with us daily and went above and beyond on a daily basis. They greeted us when we arrived and wished us well on our way out. The pools were relaxing and well staffed to bring us food and drink whenever we asked. The restaurants and food were way above our expectations. We will be back.

We visited at the end of September and the experience was everything it was promised to be. Our junior swim-out suite was so beautiful and comfortable, and the cleaning staff, including Adriana and Carolina, kept it so. Our butlers, Oswaldo and Luis, took very good care of us. I had the best massage of my life from Fernando at Nuup Spa. Roman at the Maria Dolores restaurant turned dining into a magical experience. Alberto and Ismael made sitting at the gorgeous beach a luxurious experience. You will feel beautifully taken care of every minute.

Loved the swim up bar and beach. Staff is excellent. I thought the food was very good!

All in all, it was amazing place, absolutely beautiful. If there was a beach bar on the beach, it would eliminate the crowds at the swim up bar. The hike back up from the beach is a lot of work just to get a drink. The service on the beach is the only bad experience for me, as I would have stayed on the beach more.

This resort was awesome. Staff is always cleaning walkways, bathrooms, cleaning cups from around the pool. Staff in the dining area are very helpful, always smiling and the food has a lot of variety that you’ll find something you like if you’re picky. Great food quality and plenty of drinks at all meal times, bars & a drink cart that continually circles the pool. The party group prevents any potential boredom if you’re into the dances or yoga/TRX classes, or the night time entertainment. Something for everyone & they bring an assortment of drinks down to the beach. There are bathrooms and additional food down by the pools and another bathroom by the sports bar if there is a line (which is rare and only 3 people deep even at the busier times) The drinks in your fridge and the rum/vodka/gin/tequila are a great addition to the rooms so you can bring your big drink mug fill up with ice from your floor and then head to the pool. The resort is clean & modern. No need to bring additional snacks like we did (unless an allergy is present) as the sports bar has snacks and you can always grab some extra food from the buffet and bring the plate to your room. Rooms also have body wash/shampoo, conditioner & hand soap so don’t bring your own unless you’re very particular. Overall we would come back and recommend others. Oh, and they do have a variety of poolmusic - but bring your own speaker once the music goes off after 5pm. Lots of space, big pools and lounge chairs. Towels are provided.

Loved the size and feel of the resort. Food was good; lots of options and tasty. It was hard to find a chair by the pool after 10am. We always got a spot at the beach. Pool parties at the Caribe were great, we would have preferred an adults only pool party at night instead of the party at the Dunamar (family). We would go back and would recommend.

Take this place at face value, Riu is usually a low costing all inclusive yet they uphold a certain standard at each of their properties. Excellent service from staff for the most part, the food is good not great (buffets only have such a high ceiling), and the drinks are plentiful (considerably watered down, but that’s fine — just order more, it’s free). Multiple pools for your desired vibe, and the water slides were a great surprise of fun that added a lot to my trip. This is my wife and I’s third time staying at Riu— and since our ideal vacation is pool, beach, drinks, food — it works for us every single time. Will continue to consider Riu, and will recommend this one for a safe spot away from the downtown nonsense of Cancun.

Swim up room was great! Jessica our resort assistant was super helpful with booking restaurants and cabanas daily for us! Highly recommend this resort and Jessica!

Best part was the connecting swim up rooms. Total relaxation 24 hours.

We loved everything about this place. The Villas with the private plunge pool were amazing. Can’t wait to go back. Yajadira our butler knocked it out of the park and the staff felt like family.

We had an amazing time at the Grand Park Royal Cancun and would absolutely return. The dining options were varied and we quickly found our favorites that we preferred returning to. The beach was clean with lots of lounges (although you need to get out there early to claim one!). Our favorite spots were the adults-only pool with the swim-up bar where we spent many hours reading and lounging, and the Ekinox rooftop bar where we went for a pre-dinner sunset drink almost every night. The staff were all wonderful and welcoming!

Alejandro was amazing, made our honeymoon feel very special and helped us with every request we had, making lasting memories that we will cherish . Would highly recommend, the view of the ocean and having our own personal pool and jacuzzi in our room was amazing. The bartender Francisco was also very pleasant and made amazing drinks. Sarah was also very pleasant and friendly, Hector was very nice and provided great service. The entire staff and property were amazing and no complaints! 5/5!!

The property was beautiful and the staff went above and beyond to ensure we were well taking care of! Great drinks all day and night!!😉 We had the swimup suite and absolutely loved it!!

I loved the swim up suite! Food choices were excellent. The property was so clean and beautiful. Beach was beyond beautiful.

Paid for a suite with a plunge pool. Water was so low we could not use it. Asked three times for it to be filled but never happened

I’d give this resort a solid 4 even though it was a wonderful property. We loved it but there could be improvements. We booked a regular swim up room bc they didn’t have any of the finest club level avail. Upon check in, they said I can upgrade to the finest club but would still be in the regular room. So they had to change out our amenities (not sure if we got them all) and switched out our coffee maker the next day which is a shame bc the upgraded coffee was amazing and we lost a day. It is important to me bc I am a coffee snob and love my coffee and with only 3 nights, one day makes a huge difference. Our room had some stains on the cabinet and it was in the corner so it was loud esp in the mornings when you’d like to sleep in a bit. You can hear families walking by, kids crying, maintence and housekeeping right outside your door. They park their cart in front of the door and is just loud. What made our room is the pool! We loved every second of it! However it can use a good clean up as mildew is on the grout and bird poop droppings on the patio. The latter is not their fault and they try to clean it all the time. The room is spacious and the bathroom is also wonderful! The housekeeping was great but came in while we were still in the pool and she asked if we wanted a turn down service to which I said yes but she didn’t. Most of the staff were professional to the point where they did not seem friendly. The friendliest service is Spanish and Mexican, bellhops and beac

Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.

We loved that it was a calm place, very relaxing. Incredible service by our swim out room from Oscar!

Swim up room was amazing! I have nothing negative to say, it was perfect!

We needed a quiet adult getaway and found this beautiful boutique hotel on here!! Couples only & all inclusive. I always wanted a swim up suite & it didn’t disappoint in any way. We had the hydrotherapy 30 min session & added the three upgrades. It was worth every minute & penny spent. The most relaxed I’ve been in a long time. Regina was amazing and explained every step of the hydrotherapy part. One day we never left the room! Stayed outside in the sun or shade all day & ordered room service, which is available 24/7!! Food was great and the staff is amazing.

Absolutely loved our stay! From arriving we were greeted by the wonderful staff and Fernanda made our check in easy and enjoyable. Her positive attitude and enthusiasm along with her smile made it so welcoming. Our Junior suite was spacious, cozy, and full of amenities. Everything from a fully stocked refrigerator with sodas, water, beers and snacks to extra pillows and blankets, to house slippers, robes, beach bag, and even an umbrella for a rainy outing. The atmosphere at this boutique resort is quiet and relaxing, the beach is awesome and plenty of lounge spaces unlike the bigger resorts. Food was phenomenal and a large variety of food options available at all times. We enjoyed the lobby bar every evening and Juanito and Gilberto were great and even remembered our names and drink orders from our first night there. Definitely a more intimate experience and personalized service. We enjoyed our time at the beach and Luis and Benito made sure we had drinks, food, and clean towels at all times. We would end our day with some time at the pool and enjoyed drinks at the swim up bar with Abner, who was great with keeping our drinks full and also recommending some specialty drinks. The spa is a MUST when staying here, beginning with our complimentary hydrotherapy massage to us booking a couples 75 minute “beloved” massage. So relaxing and peaceful. Highly recommend this smaller boutique resort and you will definitely not be disappointed!

We had a great time at this resort. The beach was beautiful as was the property. It was immaculate, and we loved our Casita. The people were amazing and friendly, with the exception of the swim up Bartender. He was not friendly at all. We thought the food was good, and the breakfast and lunch options were very good. The taco truck, beach, food and French restaurant for breakfast were all wonderful. The other dinner option just weren’t that good. The filet was so tough. And we didn’t enjoy the lobster tail because it had gravy on it. The steakhouse was lackluster. People thought the food was good, but we did not.

We live in Puerto Cancun. Came over for one night. First time staying at Lotus. Great staff. Great views from our room which had a plunge pool. Very quiet at night. Great sunrise view. Had a good time at Guru’s beach club which is part of the hotel.

Couldn't ask for a better location, easy to get to everything and right on Playa Norte. Hotel is lovely and the room was very comfortable. Loved the private plunge pool right in front of the beach our room had.

Very nice room with a wonderful plunge pool facing the beach. The beach was also very nice, perfect for simming.

The service was outstanding. Beautiful rooms. We loved the plunge pool!

Plunge pool was nice and refreshing. The view was beautiful. Not perfect but an overall good experience.

The staff and the incredible service is what keeps us coming back! Oscar/ Abraham at the swim up pool, Maria poolside service, Jaime working the pool area, Daniel in the preferred club too! I could go on and on with our service highlights. We can’t wait to go back.

My husband and I enjoyed our vacation, there was lots on construction happening in the facility, and even though there were areas of the site that need some TLC the overall state of the facility it really nice, the swim out was really small for our preferred room, the food was good but not seasoned as much as we would like but it was cooked well, the entertainment team was the best, Brian, sexy Felix, Hose were fantastic. Thank you secrets for making our 20th anniversary the best.

As a group of young couples (8) people we had a very pleasant time with our stay. I would say the best time is when they had group activities IE: volleyball, trivia. All of the staff that I felt with are excellent! Especially the three guys who hosted the volleyball throughout the week. The golf cart drivers are amazing and had great personalities I felt like the banter with the staff had really good chemistry. We had a swim out room and the resort does need some maintenance as we had air and water bubbles coming up from behind the drywall. Which I know I’ve read is happening this upcoming year. The food/drink options are phenomenal. Only thing on that is trying to reserve a spot at the hibachi grill was difficult and only half our group got the opportunity to attend it. But overall 9/10 on our stay. Thanks for a great trip and stay!

#### Arrival and Check-in Check-in was quick and easy, setting a positive tone for our stay. However, we didn't enjoy the sales pitch regarding the new Secrets property that followed shortly after. #### Room and Amenities Our Junior Suite was comfortable and impeccably clean, with a lovely partial view of the ocean that we enjoyed every morning. #### Dining Experience The dining options were wonderful, offering a variety of delicious meals that catered to all our tastes. We particularly enjoyed the different themed restaurants, each providing a unique dining experience. #### Activities and Entertainment The activities and entertainment were plentiful, with something for everyone to enjoy. From beach volleyball to evening shows, we were never bored. #### Beach and Pool The beach and pool areas were very nicely kept up, providing a beautiful and relaxing environment. There were always plenty of lounge chairs available, and the poolside service was exceptional. #### Service and Staff The service quality and staff members truly went above and beyond to make our stay special. Every request was handled promptly and with a smile. #### Overall Experience I would certainly recommend Secrets Playa Mujeres for a luxurious and relaxing getaway. Despite the minor inconvenience at check-in, the overall experience was fantastic, and we left with wonderful memories.

Great Service, Beautiful Resort, but Food Could Be Better We recently stayed at Secrets Playa Mujeres the week before Christmas and had a wonderful, relaxing time. The resort is exceptionally clean, and the service was fantastic throughout our stay. A highlight was the food at Fusion, located in the neighboring Dreams resort—we highly recommend trying the beef tenderloin; it was phenomenal! The resort felt almost like a private getaway since it wasn’t crowded during our visit. We never struggled to find chairs at the pool or a Bali bed, and golf carts to and from the resort were always quick and easy. The pools were beautiful, and we were lucky to have great weather, with only one rainy day. The main downside of our stay was the food at Secrets, which was below average compared to other all-inclusive resorts we’ve visited. However, we understand the resort is undergoing renovations soon, and we’re hopeful that food quality will improve as part of the updates. Overall, Secrets Playa Mujeres offers a serene and service-oriented experience, with excellent amenities and the added bonus of access to the Dreams resort. If they can elevate the dining at Secrets, it will truly be a standout destination!

We stayed in the Honeymoon Plunge Pool room and no other room we’ve stayed at other resorts compares to this. The room was beautiful and a great location. Ricardo is amazing in the Preferred check in/ concierge. We had great service at the Himitsu from Oscar and Christian. When we arrived they tried to give us a completely different room, which was a complete shock, but thankfully that was resolved and we got the room I booked. Wish there were more lunch options. We felt the buffet was terrible and gave off an unclean appearance around the food. Other than that, the food was good. Overall we had a marvelous time. Beach is hands down one of the most beautiful resort beaches.

As you step through the doors, you’ll be instantly captivated by the pristine cleanliness and the intoxicating aroma, transporting you to a spa-like haven. We had an incredible time and felt like VIPs thanks to this amazing crew. - Gustavo (Preferred Pool) - Gerson (Main Pool/Bar) - Jhande (Main Pool/Bar) - Natalia (Entertainer) We were fortunate to have the most enjoyable trip due to the contributions of them all. Each member of the group contributed to making our trip more enjoyable, relaxed, and attentive to our needs. The Asian restaurant was one of my favorite places to dine. However, the authentic tacos we had out by the pool were an absolute delight, and they truly enhanced our overall dining experience. I highly recommend you make a trip to this exquisite place and enjoy all the beautiful experiences it has to offer.

All of these staff members were absolutely amazing. The gave us the best service ever and made sure that we were treated like royalty. We will definitely be back. Everyone in the entire resort was great but these went above and beyond our expectations. - Gustavo (Preferred Pool) - Gerson (Main Pool/Bar) - Jhande (Main Pool/Beach/Bar) - Alex Melendez (Honorable Mention) -Natalia with entertainment staff We highly recommend making this trip, especially with this staff being a part of it. They treated us like we were family. We told them our name one time and they remembered it for the 9 days we were there. They knew exactly what to bring each of us for our drinks and didn’t even have to ask them to bring them. They brought them spot on point. We were even given a special private lunch one day that was not normally done. Thee entertainment was great every day. No disappointments in this trip at all. We will be back.

A beautiful week with our adult children. The rooms, specifically the bathrooms, could use some updates and the main pool does indeed have some broken tiles which should be repaired, but we never did use the pool because the beach is truly spectacular. And the service on the beach was amazing. The staff is warm and you're greeted with champagne upon arrival. We were fortunate to have been introduced to Lorena, a VIP service person and she took care of us, gave us a guided tour of the resort and although we didn't take her up on an opportunity to visit another Hyatt hotel, we did appreciate her kind approach, friendliness, & just always being a point of contact our entire trip. Our daughter has Celiac Disease and at first it was a bit challenging to navigate the food options even though the staff asked about food alergies, but once we spoke with Edward the Concierge, he immediately got the main chef, Alberto involved. The entire week, all the restaurants took great care in making sure she could eat safely, especially the World Cafe - made to order omlettes, freshly cut fruit, safely prepared for her. Alberto even made sure she had a boxed lunch delivered to her when we took a day trip to Chichen Itza since she couldn't eat the lunch provided on the tour, which by the way, the hotel arranged our excursion. 1st class assistance with that. We hadn't been on a family vacation for sometime and we are truly grateful for the wonderful week at Dreams Sands. We will return!

Very nice overall. The knee high shallow natural pool ( it's really shallow for 200m or so) was very cool. Food is really good and a wide variety. Pools are nice but I hurt my foot and so did my daughter due to missing tiles. Drinks are really well mixed and delicious. Everyone on staff is extremely nice 👍🏼... But.. lol.. I didn't like that most of the beach was "Preferred club" meaning $30-$60 usd more per day 😳.. On the regular side in the front there are huts 🛖.... that you have to rent and the are postioned in the front row and then they have a huge section blocked off for weddings and a nature reserve due to a endangered specie of tree 🌳. Sooo there would be a panic in the morning to reserve beach chairs. Really cheap 😒. All in all good though I gave it 4 stars

I’m already planning on coming back! The value is unbeatable (breakfast and dinner included, the property has so many areas in which to hang out, the staff are super friendly). The activities planned at the hostel are perfect for those who maybe for too much sun and need a breather in some shade. I wish I had been there longer! The area is nice, I felt safe walking around. Supermarkets, pharmacies and restaurants are close by and bus to beach is close as well. The ONLY suggestion I have is to have a non slip border around the pool, I went to step down from the eating area to sit in a chair by the pool and fell pretty hard.

If you’re looking for a short stop in downtown cancun before exploring Quintana Roo, this is the place for you. Boutique vibes at hostel prices, we went for a private room which was lovely. It is SUPER quiet, which was just what we wanted. The co-working space is great, pool is lovely, and kitchen has all you need. Tattoo shop is cool! The local area is great and there is the nomads party hostel nearby where you can get your party vibes fix! It’s situated just off a rod with a bunch of great restaurants, all walking distance. Everywhere felt super safe, and rooms / communal space very clean. Downtown cancun gem - don’t miss it!

Extremely wonderful hostel. They bbq'ed hamburgers for a free family dinner. They also had the grill going for anyone wanting to grill up extra food. They had a chef cooking made to order omelettes and other food for a free breakfast. They had a DJ for a pool party. They also have day time events. The location couldn't be better. You're surrounded by top notch restaurants and bars within a block to a few blocks.

Nice place, with a lot of plants and green areas, the staff is really cool, the room was beautiful and clean, there are a lot of places to share like the pool, the kitchen, a cowork, and the best of all is the quietness, makes you feel safe.

Very nice hostel design, very typical of Mexican architecture. Nice pool and courtyard. Close to the supermarket and the ADO and Collectivo bus stations. Nice place to meet international backpackers. Very nice place for the affordable price.