Hotels with Swim-up Rooms in Kuala Lumpur

Romantic and relaxing villa with excellent facilities. The plunge pool was good to cool off after touring KL. the staff were attentive and friendly.

Room and bathroom are very spacious. Big balcony. Nice plunge pool.

A calm oasis in the centre of KL. It’s an amazing place where you wake up to birdsong. Feels like staying at a retreat. Superb pool swim able from the back of ground floor rooms. Our room had a very large plunge pool/jacuzzi which was amazing. Unusual herbal teas complimentary in the room which was incredibly spacious. Staff in restaurant were knowledgeable (special mention to waiter M N Amin) who told us about local dishes. Breakfast was a wide array of continental/Asian options. Walkable-30 mins to Petronas towers in a quiet embassy area.

Loved the 3 nights stay here! Pool Villa was hidden in a quiet neighbor area and felf like we were in a beautiful island, which was very special and something you don't often get in a busy big city like KL. Room design was beautiful and had direct access to the pool. Staffs were super friendly and breakfast dishes were great. Child free zone allows you to enjoy this peaceful environment.

The room was excellent! The pool was excellent! The access to the pool from the room was superb! The jacuzzi inside the room was awesome! The serene surrounding was lovely!

Spacious and clean. Bigger room with lot of bed.

bedrooms are spacious. toilets good. big compound

This place has just completely blown my socks off. Of all the 5-star hotels I have visited nothing compares to the W Kuala Lumpur! And that includes other W Hotels. I help organizations be the best in their industry and one of the hardest things about that is convincing leaders to trust their team, to let good workers be happy by giving them genuine autonomy, within an accepted framework. The W Kuala Lumpur is a shining example of management keeping a close eye on things but staying out of the way and letting their staff shine. The result is an incredible experience for the guest. A genuine relationship with the team serving you. The rooms are kept to a high, five-star standard, funky and stylish. The food is terrific at every venue. The pool and pool bar are awesome, I haven’t seen a pool bar this big in Asia. Cool breezy day hangout location and awesome party at night, looking directly at the lit-up twin towers. Nothing was too much trouble; they went out of their way to give me one of my most favorite weekend experiences. Thank you so much, Nino, Emma & Billy Eyelash, I am truly grateful and inspired. Tony

Stayed here for 3 amazing nights. From the moment we stepped in, we were treated with so much love and warmth! A special shout out to Alex (who didnt mind taking our OOTDs outside hotel just minutes before he started his day shift) front desk Syaff (who remembered my name on my second day!! And who sung me a Birthday song ALONE FROM HIS COUNTER AS HE SAW ME WALKING BACK TO OUR ROOM!!), Flock Manager Regina (who was super concern of our well being - our family was down w slight flu and got me a herbal lemongrass and ginger hot tea) and Chef Su (for taking in details and also baked me a birthday hot Pie!!!) walso, to the swimming pool crew! The crew in charge on both days got us floaties so that my boys (4 & 3) were able to enjoy the pool. Wonderful breakfast spread! Oh, and we ordered Nasi Goreng to try out for room service😍…. Blessed to spend my birthday here in W Hotel. Although price point is steep, nothing was shortcoming. ruly worth every cent paid. 😍😍😍

Perfect hotel in Kuala Lumpur in front of the Petronas towers. The food is great and the personal is outstanding and very friendly. The pool bar with the pool is top notch for relaxing with some drinks. Room is very modern and high tech. Memorable experience I will never forget.

When my wife lost her clothing aroud swimming pool, staff of swimming pool whose name is Fazar found her clothing . Many thanks,

10/10! The W brand never fails to deliver and exceed expectations 😊 Despite arriving very late at night due to a long flight delay, the hotel had our room ready and as a Siler Elite member they upgraded our one night stay to a Corner room to make it a special stay. The staff were very responsive at chasing up our lost luggage (lost by the airline) and made our stay memorable for the right reasons. The breakfast was amazing, and staff very assertive. Great selection as always! The pool was great too with fantastic views of the towers. The gym looked good but didn't get to try. We didn't get to spend much time at the hotel but what we did experience was exceptional, with the Whatever Whenever team being 1st class with communication (thank you Sarah and team). W continues to remain best in class, we hope to see you again in future, minus flight delays (!!), and stay for longer time to fully enjoy the facilities

The location is quite convenient, with Pavilion Mall and Bukit Bintang being nearby. The private pool in the room is a delightful feature, and the public pool offers a wonderful view of the Petronas Twin Towers. Furthermore, the customer service was excellent.

The private pool on the balcony..the infinity pool at the 51st floor..the roof top bar and the breakfast have a lot of variety foods

Perfect.. my child love it..because i book for executive room with private pool.. room design aspired me..i will design my own room at my house..hihi...all staff very2 good no words can descripe..so so nice..parking valet perfect..

Private pool Family room good Great breakfast The bed and the room very comfortable Nice view of twin tower and menara tower Sky deck superb All staff very friendly and helpful Concierge team all very helpful Restaurant very friendly staff. Good service

Everything was amazing! The room was spacious and beautifully designed. The private pool with the view was a real highlight. The location is perfect, and the service was exceptional. I really enjoyed every moment of my stay.

Everything was excellent. Amazing room, view, pool & playground for kids! Staffs are all friendly, excellent service from check in, pool staffs, playground staff, concierge everyone was very kind & friendly. Food at pool was good & fast despite having a crowd over the weekend. We also were lucky & very grateful for the kind upgrade of our room! Has an amazing view of the Towers. We’re already planning to come back next month 😊

My stay at Four Points KL City Centre was nothing short of fantastic! If you're looking for a modern, centrally-located hotel with reliable service and stylish comfort, this one hits all the right notes. It is a new refurbished hotel so I really love the modern design. The room was spacious, clean, and tastefully designed with minimalist touches. I loved the cozy bed, sleek work desk, and thoughtful layout. Big points for the windows with a stunning view of the KL skyline. I got upgraded as Titanium elite Marriott Bonvoy member to suite room and I really love the room because of the size of the living room and bed room, very cozy and wide. The breakfast buffet was a great mix of local Malaysian favorites and international classics. Everything was fresh, well-prepared, and constantly replenished. I also appreciated the great coffee and calm ambiance in the morning rush. This is one of the best hotel breakfast in Kuala Lumpur, very delicious! I want to highlight their swimming pool, I think it will be better if you call it a waterpark, children really love the pool full of slides and playgrounds. They also have a big park so children can play and get along there, this is the most family friendly hotel I ever been to. Kids club also very well maintained. The gym also fully equipped with the latest fitness machines technology, they have a very big gym for hotel size, even they have their own studio class. I will go back to this hotel when I stay at Kuala Lumpur.

This is my 10th time visiting Kuala Lumpur. I selected the Four Point KLCC because the location is very close to tourist attractions. Thank you to Mas the receptionist to check in and assigned the great room for me. The room is new and clean equipped facilities. The large shared pool with Renaissance. Next time I should bring my kids to stay they will love the pool.

Very good location and excellent service. We got an early check-in and room update. Staff were absolutely lovely. There is also a great outdoor area with the pool. Although we did not swim, it was very nice to sit at the pool bar. Hotel feels very comfortable and new throughout. We had a great view from our room.

- Very clean hotel, rooms were very clean and toiletries and towels provided. The mini fridge was great for keeping water bottles cold. - staff very efficient and friendly - the lifts are very fast and come within 30 seconds or less. Swimming pool was great especially the children’s slide and splash pool

Room was clean and beautiful except small area of wallpaper peel off. Toilet has a smell but overall still acceptable. Disappointment with very late notice that the swimming pool is chargeable with a RM30 fee and limited entry. same thing for parking. Suggest these should indicate in Expedia website.

it was good , the place was perfect except the pool which was the reason why i booked that accommodation it was not available during our stay and im bit disappointed.

The room that i've been giving is very nice, clean, privacy granted, calm very suitable for me to enjoy my reading. What i don't like is a smelly pillow but once i asked the staff to get a change it was smoothly done by the staff in team and also the quick and promptly help by the team staff to give me affordable room when i've missighted my checkout for my departure. Im very grateful toward them. Its my pleasure to have my vacation to stay at Expressionz proferssional suite (Exsim) and will do the same in my next visit to kuala lumpur.

The stay was great! I have stayed at the same premises with several vendors before. Wodages' response time was prompt and instructions were crystal clear. Check-in process was super easy and they allowed me to do early check-in which helped a great deal! One small comment - if they have daily housekeeping, that'd be perfect!

カウンターのスタッフさんが優しかったです！拙い英語でもちゃんと会話ができたり、説明を受けたにもかかわらず部屋がどこかわからないと言うと、部屋の前まで案内してくれたりと外国のわりにとても親切だなぁと感じました。またロビーでタクシーを待っている時にカウンターのスタッフが一緒に写真を撮ろうと誘ってきてくれたり、和やかな雰囲気でした ^^ 少し残念だったのはプールです。インフィニティプール目当てでこのホテルにしましたが、トップ写真ではツインタワーらしきものが見えたのに、実際にはツインタワーは逆側で田舎っぽい風景が広がっていました笑 でも部屋も綺麗で広く、総合的に大満足です！また泊まりたいと思ってます！

The property pictures shown in the web site is not the one that i hve booked its diffrent unit., thats what ive been told by the property management..but overall im ok..my booking was verified & i managed to get a room to stay on that day..It was cool place for a short stay..

Some hicupp during check in but manage to resolve with David help in getting new key access to unit. Overall my privilege to stay in this brand new apartment with good view , location and facilities an security. There is free shuttle service to Mid valley shopping mall. The only bad thing is if you drive the location wkth new road access is still under construction so the first time if you follow your gps you might get lost. It took me 20 min to find my way to the lobby. But overall is 4/5. Will be back.

Highly recommended for everyone who want to stay near Bukit bintang. really good service at everything! love it! i even extend two more night cause i only book one night by this app.. thank youu!

Good stay! Definitely looking for to stay again & recommend to family & friends.

FS KL was the perfect hotel for our first family staycation (since the pandemic!). Whilst waiting for our room to be ready (for check-in), we had lunch at the poolside bar (delicious nasi goreng & decent burger) and had a quick swim in the pool (we came ready with our swimsuits!). There’s a smaller wading pool which was fun for our kid. The hotel room itself was really lovely, comfortable and spacious. We had requested for an additional bed for our kid, and even so, there was plenty of space for us to move about the room. Loved everything about the bathroom - the Kohler bathtub, Kohler toilet (with the fancy panel - like the Japanese style toilets), and L’Occitane toiletries. The breakfast at Curate had a good spread of local food, and assortments of pastries. Of notable mention, ALL the staff we encountered during our stay were friendly and genuinely pleasant - great service staff! Would highly recommend FS KL as the top choice of hotel in KL.

The hotel is located next to the Twin Towers, which is very convenient. The view from the room is also very good. You can see the entire park and the side of the Twin Towers. The setting of the room is very high-end, the bathroom is very comfortable, and the bed is also very comfortable. We stayed with two small children and the space was quite comfortable. We booked a service with a club, which provides breakfast, afternoon tea and dinner. Although there are not many dishes, they are all delicious. The best thing is that there is very good wine for dinner. The service staff at the club, Swady and Mathew, were very good and made us feel at home. The other service staff inside are also great. The cleaning staff who helped clean the room were also very polite and provided good service. It was a cloudy day and the pool water temperature was cold. However, it is quite good to have such an infinity swimming pool in the city. The breakfast restaurant has a lot of choices, rich dishes, and good taste. Freshly cooked noodles or rice noodles with beef soup are very delicious. The coffee is freshly made by the service staff and is much better than the machine. Overall, I highly recommend staying at the Four Seasons Hotel.

The rooms were nice and modern (among the best I’ve ever stayed in) and the service in the salon was great. The main pool was very cold and the service around the pool wasn’t as good as that experienced in other 5* hotels in KL (Mandarin Oriental).

I had an absolutely wonderful stay at this hotel. From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism. The check-in process was smooth and efficient, and every request I had during my stay was handled with a smile. The room was spacious, elegant, and spotless, with a very comfortable bed and all the amenities I needed. I especially loved the attention to detail and the little touches that made the stay feel truly luxurious. The facilities are outstanding — the pool area is beautiful and relaxing, and the spa and gym are top quality. The breakfast selection was excellent, offering fresh and delicious options every morning. The location is perfect: close enough to the main attractions and restaurants, yet quiet enough to enjoy peace and relaxation. Overall, this hotel exceeded my expectations in every way. I would highly recommend it to anyone looking for comfort, style, and impeccable service. I can’t wait to come back!

Went for a honeymoon! The staff are exceptionally friendly and helpful and polite and great conversationalists too. The Golden decor is lovely, and if you need help with booking things, the staff book it for you or help you with the bookings. They have a massive gym and a whole floor for spa treatments. The pool is beautiful and it has a sight to oversee some of the city! They also have an executive Lounge which provides afternoon tea and evening food! They have a breakfast buffet which is worth dying for, you could eat enough there and not eat again till the next day. This place is a 10/10 hotel

Exquisite hotel in the heart of KL, design regionally inspired, the room was huge and large comfy beds. The SPA area with the pool was also really cool with a view of the Petronas Towers from the pool. We also had a massage which was great. Staff extremely welcoming and friendly! 100% recommendation and we‘ll come back!

Absolutely loved my stay at Ruma Hotel Kuala Lumpur! Beautiful rooms, great location, and a stunning rooftop pool with amazing views. The real highlight was the pool bar – special thanks to Ribon, the bartender, whose friendliness and great drinks made every evening unforgettable. Highly recommended!

The hotel is situated centrally to the stretch of malls with a short 5 minute walk to Pavillion and about 12 minutes to KLCC. We were greeted by the attentive staff upon arrival and the hotel felt like a retreat area quiet and relaxing. The room was spacious and the bathrooms were well laid out with a bath and shower. It was also had a smart environmentally friendly feature of the blockout curtains closing once you left the room to keep it cool and they would open automatically once you re-entered the room. The bathroom was well equipped with a complimentary amenities and the mini bar was stocked with a large supply of water and soft drinks. By the dipping pool there were small cabanas to sit on with the view of the Twin Towers. Breakfast was staffed by attentive staff and the spread was a mix of western and Malaysian. The highlight was trying the local fruits each morning along with the kuehs. We will definitely return to Ruma Residences as it was a very relaxing hotel which oozed calmness.

From the moment we were greeted at the entrance, we knew this would be a special stay. The service was flawless from start to finish, and every detail exceeded our expectations. Breakfast was absolutely top of the line — a perfect start to each day. The hotel’s restaurant is a true culinary destination, offering exciting and gourmet dishes. Room service was also excellent, with a rich and varied menu that catered to all our needs. The Library Bar exudes style and sophistication, ideal for a relaxing drink even afternoon tea. And the pool area? Simply breathtaking. With stunning views over the heart of Kuala Lumpur, it feels like a scene straight out of a movie — only better. A special thank you goes to Fahmi, who went above and beyond to arrange a taxi for us when Grab drivers wouldn’t accept all our luggage as we were continuing our journey. We truly appreciated his help. Thank you, RuMa, for a wonderful experience. We look forward to seeing you again! Best regards, The Falch Family

The RuMa: A Quintessential Quiet Luxury Experience Tucked away in the heart of the city with a discreet entrance, The RuMa feels like a hidden luxury retreat—and it more than lives up to that promise. From the moment you arrive, the amiable staff set the tone for an exceptional stay, while the tastefully curated furniture and carefully chosen accessories create an atmosphere of understated elegance. The rooms are thoughtfully designed, with curated furnishings and amenities that truly enhance the experience. The bed guarantees a restful night’s sleep, and the bathroom is so beautifully appointed it might just tempt you into taking multiple showers a day. The breakfast at ATAS was nothing short of exemplary—fresh, hearty, and delicious—with an attentive team that elevated the dining experience to something truly special. The pool lounge was equally spectacular, offering the perfect space to unwind. Without a doubt, The RuMa is one of the finest establishments I’ve had the luxury of staying at—an experience I would wholeheartedly recommend.

Hotel is truly 5* The staff are incredibly helpful and go above and beyond to ensure an enjoyable stay. The hotel facilities and room are spotless, beautifully decorated and with a lovely ambiance and even scent! The view from the pool, Vertigo bar and rooms themselves are spectacular and the hotel is well located to attractions and connected to the mall. After check-out they stored our suitcases and still gave access to the pool and other facilities. We would definitely stay again and thank all the team for a wonderful stay

I booked the Sanctuary Suite as I was really interested in the pool within the room. Front desk told me that there were technical issues with the pool and upgraded me to the Sky Sanctuary Suite. I can only say that was the best gift ever because I booked the room for my wedding proposal. The whole thing came out fantastic. Staffs were super friendly and helpful as well.

The Hotel upgraded my room to a bigger room, the room has a pool, the view of the room is fantastic, the bed and the pool are facing twin tower view, and also we get to see KL Tower and Twin tower. The breakfast is also delicious. The service everything is good.

Breakfast & Dining: The breakfast at the restaurant was a highlight, with excellent à la carte dishes. The buffet selection wasn’t particularly exciting, but the quality of the served plates made up for it. The stunning view from the restaurant added to the experience. Pool & Views: The pool and massage tub were relaxing, offering breathtaking city views, though we did notice mildly dirty windows, which slightly detracted from the ambiance. Location & Convenience: The direct overpass to Pavilion Mall was a major plus, making shopping and dining very convenient.

Excellent staff and room…. This was our first stay of a 4 leg trip across Malaysia to Hong Kong and we could not have asked for a better start. Initially we had concerns, firstly after making our way via metro from the airport we found it near impossible to cross the road to the hotel entrance (a common problem in the whole of KL), we found out after check in there is a bridge linking the hotel to the Pavillion Mall! We were also told on arrival we had arrived at the wrong building, probably lost in translation we were at the right building but the wrong floor, check in is on the 53rd floor. Room was excellent, very spacious with 3 sinks (2 more than we needed), bed soft, room turned over twice per day with a different scent introduced to the room each day. Breakfast excellent if you can, eat outside overlooking the Petronas Towers, same with the roof top bar ( although prices are a little steep!) Only complaint is the pool which is far too cold to be practical. Would highly recommend… onto Penang!

We stayed nine nights using the Club Lounge. Our stay was peaceful and comforting. The staff were all attentive, friendly and good at their jobs. Our room was spacious and beautifully serviced by the staff. The Club Lounge was a wonderful addition to our holiday. It was spacious and comfortable. The breakfast offered suited most tastes. Happy hour was a welcomed end to a day’s sightseeing. The Nipah restaurant on the ground floor served delicious satay, again with attentive staff. The pool area provided great views whilst lazing in the infinity pool. The spa pool was large, creative and relaxing. The EQ was wonderful choice for our stay in Kuala Lumpur.

We stayed in a Deluxe King Twin Towers View room, on the 44th floor which was nice, clean and spacious. All of the team from reception, housekeeping, restaurant, bar and pool are kind and friendly, which is what makes it a 5 star hotel. Location is pretty good with Petronas Towers and Pavilion mall only about 10 minute walk. The food and service at Nipah restaurant was very good. The team very attentive and the restaurant management (Has and Shahriman) ensuring that we leave full and happy! The roof top bar has a great vibe and we didn’t have an issue in booking a table for a couple of drinks on one of the evenings. The Bottega bar has a relaxed vibe with a decent selection of drinks and light snacks. The pool facilities are good. Friendly staff and clean facilities. The gym was also very well equipped.

My family of 3 stayed in EQ for 1 night and it was an absolutely enjoyable experience. The staff were super attentive and knew us by name even though it was just a short stay. When we checked in, they had prepared a bouquet of roses for me even though my husband gave them less than 1 hr notice that we were celebrating our anniversary. Later on, they also delivered a cake to our room. We also enjoyed the amazing infinity pool, health pool, sauna, aromatherapy steam room, and monsoon showers. I felt so pampered during my stay and wished we could stay longer! We will be back at EQ any time we’re back in town.

We had a fantastic experience staying at the EQ hotel. We are a family of three including our five year old daughter. Everything from the lobby to the pool to the breakfast area was wonderful. We were specially happy about the vitality pool with massager. We had Premier king room with towers view. The view from our room was surreal. We celebrated our daughters birthday in the hotel. Staff was good and we quite enjoyed our stay. The location was perfect with everything close by. I am sending my parents to the same hotel late next month for four nights. Thanks team EQ for your warm welcome. I hope my parents receive the same warmth.

This is a really superb hotel. I don’t say that often. The rooms are beautiful and capacious. Beds are super comfortable and as you are so high up there is no noise to be disturbed by. Breakfast is excellent and staff are wonderful. The real selling point for me was the pool and the gym. The pool is lovely for an afternoon swim and doesn’t get too busy but the sauna, steam room and monsoon shower are very good in the gym. The only slight downside is the wait for the lifts but that is to be expected when the hotel occupies the top floors of a tall building

This was one of the best stays in our life. The staff is amazing. Very polite, very careful and helpful in any circumstances. Fast check-in, clean apartment with an incredible view over the city. There was no toaster and after a call in several minutes a new one was provided. Our dishwasher was malfunctioning on our third day and they changed it upon request. They even have cleaned our dishes. Amazing swimming pool, 50 m with incredible facilities like playground and gym on both the 5th and the 48th floor. Not crowded at all. Breakfast in an amazing lounge at the 48th floor with the possibility to play pool for free. Great location, KLCC Park and Petronas Twin Towers within several minutes with taxi. Incredible value for money.

Very good location. Very close to the spa salons and main attractions. It’s also just a short distance from the street food street. We stayed on the 22nd floor, and our room was very spacious with panoramic windows offering views of Menara 118 and the TV tower, as well as a partial view of the Petronas Towers. The kitchen was fully equipped with everything we needed. The apartment was cleaned every day. The apartments have several pools, both for children and adults. The pool is long enough for swimming long distances.

The accommodation was amazing with modern appliances. The pool was fantastic and the staff were extremely professional and helpful inc the lads in the poolside cafe who provided the best coffee I have had and extremely tasty food and cakes. The location was spot on - close to all the action of Bukit Bintang but without the noise. I cannot recommend this place highly.

Lanson Place was an absolute highlight in the 3 weeks I stayed in Malaysia. I stayed for 4 nights. The space, cleanliness and quality of the accommodation exceeded my expectations, the location was great and most places I went to were within a 10-20 minute easy walk- Bukit Bintang and Jalan Alor night food markets were a quick 10 minute walk away, Central Markets were about 15-20 mins. I felt safe walking around the area at all hours, including late at night- a lot of buildings on the street have security stationed out front which adds to that sense of safety. I stayed on the 38th floor and the view was amazing, especially the night sky. Much nicer than being in a small hotel room, it was nice to have a whole, beautifully furnished apartment to relax and settle into, the pool was great as well. I didn't make it to the gym, but it looked well-equipped. The staff were always friendly and welcoming. Big plus also having a washer and dryer in the apartment.

Where to start? Firstly the welcome after the flight was well above and beyond, the staff couldn’t have been more friendly and efficient, secondly the 1 bedroom apartment!! Fantastic is an understatement, I’ve stayed in 100s of hotels and apartments and must say this place was up there in my top 3. Could easily be No 1. The apartments are spacious, clean and very comfortable. The views amazing! The apartment was serviced daily! Beds stripped and everything fresh nightly! The facilities fantastic, gym good size, pools amazing and brekky on the 46th floor awesome! The area around the complex great also! Bars , restaurants and markets all within 500m walk! Do you and your family a favour and stay here you won’t regret it! Oh and the price of the 1 bedder! Ridiculously a bargain! See you again Lanson! Mal (Australia)

Great stay with my family. Pool access room was very convenient. Special mention to Anisan from the gym. So helpful and friendly. Only complaint was the kids club kept advertising activities, and when we would show up on the day, they were cancelled.

The hotel is so fantastic, family friendly and great and amazing stuff, especially Mr Anisan which was so helpful in the gym and pool area. Yet, we reserved a Wayerventure room which has a direct access to the swimming pool in the 5th floor. This swimming pool is only for kids ( 2-5 years old) doesn’t suit my children (11 and 8 years old) which we had to go to the main swimming pool on the first floor. So we paid extra for this room and with zero benefit. The prices is a bit expensive which was more than $500 per night for Waterventure room ( only 30 square meters).

We stayed as a family of 2 children ages 10 & 7 along with our parents who over 60. This hotel has everything you need for all ages. The rooms are well maintained and clean. Excellent food and food service. The pool is fantastic and plenty of comfortable lounge chairs to relax on, pool staff (lifeguards) were always very helpful and providing 5 star customer service every day. It’s very handy to have the theme park attached and if you buy the tickets from the staff at Sunway near the pool you can enter the theme park from the hotel and come and go as you please throughout the day. Kids club was well organised and very interactive with the kids, staff were friendly and the kids enjoyed the activities. Concierge was exceptional also and helped us with every question and need that we had. Special mention to Casey who helped us out with all of our “tourist” questions and gave recommendations on where to go and what to see and arranged us safe and comfortable transportation with a driver to and from the locations we wanted, this type of exceptional customer service really makes your holiday enjoyable and we were so grateful for all of his help every single day 5 star service. Badral (Casey’s Superior) also provided outstanding customer service with greeting and checking in daily. Overall a fantastic visit and would recommend Sunway Resort. Thanks for a fabulous holiday!

We arrived late in the evening to a warm welcome, check-in was efficient. Our room was on the 7th floor overlooking the pools. Room was spacious with good amenities. Bed was very comfortable, linen was good quality. Bathroom was very big with rain shower, tub and excellent pressure and hot water. Housekeeping was responsive to requests via the hotel app. Breakfast was excellent in the sunset terrace, can highly recommend it. The selection of food and drinks was extensive with food prep and baking done on site. There was also a children’s breakfast bar, great idea. Food included fresh baked goods, live looking for soups and curries as well as egg stations. Even in busy times there was no lines as there were more than one egg station to choose from. Big shout out to Casey on concierge desk. He was helpful, cheerful and ready to assist. Great recommendations for sight seeing and organising transport. Navin in the Executive Lounge level 20 was delightful, great service with a smile. He was very welcoming. The pools were clean and inviting no worries about getting a pool lounge and good service from the bar for food and drinks. The Resort is part of a huge complex with something for everyone even an ice skating rink. Resort is about 30 mins from KL Central and the twin towers about RM30 - RM40 in a Grab taxi.

Had such a great experience at Sunway Resort Hotel. The staff were all super friendly and really made us feel at home. A huge praise to Abang Anisan at the gym and pool — he was so kind and always checked in to make sure everything was perfect. Little things like that make a big difference. The food was fantastic. We had a great breakfast at Gordon Ramsay Bar & Grill (highly recommend!) and really enjoyed the variety at Sunset Terrace too — every meal was a treat. The gym and pool are honestly next level. The gym was so well equipped I actually looked forward to my workouts, and the pool area was just beautiful — super relaxing. And the room… I don’t usually say this, but I felt like a rich man walking in. Beautiful, spacious, and super comfy — it was hard to leave. Truly one of the best hotel stays I’ve had. Definitely coming back!

Amazing hotel. Enjoyed all about it. Great perfect sized rooms, very nice decorated, super comfortable with attractive views. Nice facilities, gym as well the pool area with big sized pool and jacuzzi. There is even a small skywalk. Breakfast was first class. Great choice, super quality. Perfect. Hotel is spotless clean. Stuff is professional and kind. Great location, few min walk to the twins and mall. Next to hotel a selection of restaurants and a small store.

i stayed in about 10 hotels in my KL 7weeks trip and here 4 days was pretty ok. Opened 15/12/2023 so still in testing phase. breakfast was overall very good. We had dinner there 3 evenings and we can say food there is pretty good taste. Thanks chef! pool on 33rd floor has a good view but I can get very windy and you almost want to leave. Cold water in pool and jacuzzi. no sauna. Breakfast staff is ok but they can get better. aircon in room impossible to set up for the right temperature. Needs to be fixed. Also And a bit loud when is on. Soundproof is not done well. Somehow through the window frame you can hear people next door so when hotel gets busy this can get annoying for guests as they hear each other. So be aware of this. Everything else is very good. Thanks guys.

Great hotel right in the heart of KL near the twin towers. Staff were so kind, they even let me do a late checkout than I even asked. There were some confusions at the check out but they were quick enough to fix it. Cleaning staff were superb. Weather was a bit bad but this hotel stay made it better. I hated that the area OUTSIDE this beautiful hotel was dirty. Hence why my stay at this hotel made it very special, even though they were doing some constructions in the pool area. Breakfast was wonderful and fun to try all kinds of southeast Asian cuisine in addition to western items. They take safety seriously too. There was always someone including security in front of the hotel. I’d say their night staff outside could be nicer. I wish I were able to do their Sunday brunch which looked amazing! Thank you for making my first trip to KL extra special!

We spent a night at this hotel for staycation.  Overall, this new hotel Is awesome and staff are friendly and helpful! Thanks for the hotel front desk kelvin for smooth check in and upgraded our room.  While waiting for our room to be ready, spent a good time at hotel club lounge thanks to Agnes and Azly for their service and great hospitality.  We also had lunch at Rhymba lobby lounge and Ain is very friendly.  Food quality was good too. We enjoyed the club lounge in the evening and food and beverages were great. The morning breakfast came with many varieties. The food quality was amazing too. Swimming pool was ok. We tried the hotel promotion set jom dulang at Merchant and it was very good.  Iman is also very friendly and helpful. Hotel parking is free for guest but the lighting in the parking is a bit dim.

Another great IHG hotel with easy walk to KLCC park and shops. I liked this place so much I extended twice, but couldnt a thrid thime as the price went so high. My room did not have much of a view and staff did offer to move me but I was happy in the allocated room. One thing I love about IHG is the member recognition and the club lounges with personal service. This place was was no exception truly professional while friendly making you most welcome. Most of the staff were excellent and some were traainees being a new hotel so the will evolve in no time. Nice rooftop pool and a small gym but very relaxing just lounging up there. I will stay here again.

Spotless clean. Has microwave, electric stove, washing machine, dryer, fridge. Best place for family. Swimming pool has jacuzzi but dont have kids pool. Has playground.

This place was even better than I had expected it to be! I fell in love with this place the moment I arrived. It’s so modern, spacious, clean, and the views of KL are stunning. I literally laughed as I walked in the apartment as I was just so happy to be there after an intense day of flights! The bed was extremely comfortable too. Nice sofa area with smart tv so you can watch your own Netflix. The pool area is absolutely gorgeous, which most of the time I had all to myself. And the gym was great too - all clean, well maintained and modern. Having an on-site supermarket was a life safer too. A little more expensive than other supermarkets, but not by much. The staff were available by WhatsApp, and were incredibly responsive, polite and helpful. I messaged to ask if they have a clothes rack to dry my clothes instead of using the dryer - which they didn’t - but they offered to provide more clothes hangers as a solution. Within 10 minutes they delivered them to my door - so grateful! I clipped the hangers onto the windows and they dried naturally in no time. I got a very good deal - so the quality vs price was incredible. I’ll absolutely be staying there again!

Great apartment for a couple in Millerz Square on the 20th floor! It has a separate bedroom, a cozy living room with a kitchen, an office space, a modern bathroom, and a laundry area with a drying machine. The weekly cleaning service was a great bonus. The building offers excellent facilities. On the 8th floor, there is a small park with a Billa supermarket and restaurants. The ground floor has a larger Billa and even more dining options. The highlight was the pool and gym on the 43rd floor, offering amazing views. We had a very pleasant stay and would highly recommend it!

Everything, and I mean everything, about this place was fantastic. No complaints whatsoever. The best place we have stayed at. The room is massive, with a great view of the city. The pool is amazing. There is a great sky gym with views that is well equipped. The room was bigger than we expected with a separate office room. Bed was comfortable. Living room was great too. Nothing bad to say!

We've stayed here a couple of times during our travels and know that we are going to get a clean, spacious room with a sofa and kitchen! It's a great place to reset as they have a gym, food court, coffee shops & pool on site! It's a little out of the centre but easy to get Grabs to walking spots and shopping malls.

The staff are great, extremely helpful, basically lead us through our way, like checking in/out, using facilities like the swimming pool, helping us to locate our tour car/van, calling a cab.....The pool is big and clean...., really nice hotel.

We really liked how the space inside the room was structured. Respect to the architect! We have traveled to over 70 countries, and we have never seen such a convenient, functional, and beautiful organization of a room space of 47 m². We didn’t even want to leave this room—it was so cozy and home-like. The same can be said about the pool, which looks like an architectural masterpiece! The greenery and palm trees create a sense of closeness to nature, which is so necessary in a metropolis. The main restaurant, located on the 38th floor, is also very well-structured: the placement of tables along the panoramic windows allows all guests to enjoy not only the food but also the surrounding views. The breakfasts are good. We were pleasantly surprised and delighted by the area with fresh greens presented in pots—you can cut the freshest leaves yourself with scissors! This is incredible and greatly appreciated by guests who follow a healthy and balanced diet. In Kuala Lumpur, we stayed at three hotels (Mandarin Oriental and Shangri-La), but Grand Hyatt impressed us the most. From now on, we will only stay here. 😉

Fabulous hotel in the heart of KLCC! The city skyline views from the 38th-floor restaurant directly below the hotel reception are a sight to behold. The room that my wife and I stayed in (King Room with Tower View) has excellent views of KLCC. The room is very large and clean. The bed is large and comfortable. The bathroom is well-equipped and has a bathtub as well as a privacy screen that can be activated with a switch. The room has a separate toilet that is situated opposite the bathroom. The swimming pool is modern, well-designed, and located next to a Barbie Cafe, which only accepts pre-bookings. The gym looked clean and well-equipped despite not having had the time to use it. The hotel staff were very friendly and accommodating throughout our stay there. Overall, an excellent hotel that is totally worth the price paid.

The Grand Hyatt Kuala Lumpur is in a fantastic location and presents great value for the product. The hotel is beautiful and the pool is great. Breakfast exceeded all expectations and was overwhelming in the variety of food and drinks available. The staff was incredible throughout our stay and always provided a smile and welcome environment. We felt at home during our stay. If there is one area that could be improved, it is the finishing touches on the soft product in the rooms. Minor wear and tear to some of the fabrics in the room and ease of operability of the light switches could use an update. Overall, the front desk, group reservations, and restuarant personnel were top notch in hospitality and professional in all interactions. I would definitely recommend this property.

We were blown away and our stay at the Grand Hyatt exceeded all our expectations. Our room was absolutely incredible! I don't think I've ever stayed in such a beautiful hotel. The view from our room was amazing. The pool area is so peaceful, you can enjoy and relax with a view on the twin towers. It's so quiet as well you forget you're in the city. The staff is very welcoming and helpful.