Swim-up Rooms & Private Pools in New Providence

This was our first Sandals vacation and it was a great one. We enjoyed it enough to book another one for Barbados next April while we were there. The food was good for the most part. The seafood restaurant was under renovation while we were there which took over the lunch and dinner buffet unfortunately. Pool chair saving started at the ridiculous times between 5am-6am between the alarm setters and butlers who were first to swipe them with the room coolers. Kind of annoying but as long as we could grab one for our things we enjoyed being in the pool for the most part. Don’t expect a chair at the quiet pool at all unless you have a butler. Music from the dj at the LOUD pool plays the music so loud at times that you can’t have a conversation or just relax let alone be able to communicate with a bar tender at the pool bar so they screw up loads of drinks which really isn’t their fault with how loud they blast the music in these poor bartenders ears. Staff was very nice overall but don’t expect anything in a hurry cause they’re definitely on island time but so were we so life goes on. Their piece of a private island across the way (5 min. boat ride from their own pier) is a good grab for a half day or so with a pool, a calm, clean beach and water and a restaurant with a pool bar and patio bar as well. The lack of children at the resort is worth its weight in gold between all activities and restaurants. That alone is probably worth sticking to the Sandals business model. Book it.

All the staff were great for the most part some that stood out were the Piano Bar Bartenders, especially “happy” when he was not there Thursday people would aske for him and when they were told he was not there they would leave. He is great with people, has a great personality and someone can explain a drink to him and he can make it. The other young lady, I can’t think of her name, had been there a short time was also awesome with a great personality. Carlton the Bar manager was great and we seen him at different places all day helping out and making sure the bars had what they needed. There was Female Bar Manager, the night of the 24th, that was the most un-professional of any of the staff we encountered our entire trip. She was not concerned about what the bartenders needed but upset about people leaving the pool and dropping glasses off at piano bar. When the bartender tried to take them out she made her return them to the piano bar. All in front of patrons at the bar. Two hours before we left Dante, from loyalty and travel, found us by the pool and explained to us how the process worked to book another stay without actually locking in a specific date. Without him doing this we would not have scheduled one, because of our changing schedules. On our way out we were fortunate enough to talk to Ricky Ricardo and he was one of the nicest people we met here, that is saying a lot. He was a wealth of knowledge about the island and solidified our decision to come back.

The property was absolutely stunning and gorgeous! It was so well kept! Absolutely everyone, no matter what their job was there ,was extremely friendly and kind and willing to do anything they could to make your stay great! The food in every restaurant we ate at was absolutely delicious and servedso beautifully. No matter who served us they were so kind! We were so impressed and we had such a good time. We were there for five days! We were never bored even just meeting someone in the hall, they would say good morning or good evening or can I do anything for you Love the fact that there was a quiet pool and another pool if you wanted more action. Love the fact that it was only 21 and older so you didn’t have to listen to kids. The variety of foods were outstanding and every restaurant was different! I cannot say enough good things about Sandals!!!! They had shows at night that were so entertaining! Everything was just gorgeous! They went out of your way to set things up for you and make everything so easy so you didn’t have to do a thing! They treated us like a king and a queen! Whatever you wanted even if it was more work for them to go get, they did it for you!!! It was the most perfect vacation place we have ever been to! From the resort itself to everyone that worked there to the restaurants to the shopping to the grounds to the wonderful rooms, to the ability to take you to another part of the island. I absolutely highly highly recommend this resort!!!!!

To many pool chairs taken by the butler service and then not being used by the guest, while other guests were left with no chairs to use around the pool.

We loved the organization. From the service at the airport office, the transportation, the handling of our luggage and the service at check in - check out. We loved the food, the facilities, the pools, the sea. The only thing that was perhaps missing was having someone who speaks Spanish. Luckily we found an intern named Alan who spoke Spanish and helped us a lot. Although the staff who attended to us did not speak Spanish, they made a great effort to understand us and for us to understand them, but there are always some details, especially when one has just arrived that one likes to hear in their own language so as not to miss anything. Once one is enjoying the services of the resort it is easier to make oneself understood. For the rest, except for a waitress who surely got nervous because she did not understand us, everything was excellent. This resort is excellent for couples or groups of friends looking for a quiet and pleasant time.