Swim-up Rooms & Private Pools in Playa del Carmen

Xcarat is beautiful, clean, safe and one stop shop. We had a great time this around . Got upgraded with a swim up pool , so that was a plus. Food is delicious and convenient. Love it , will be coming back soon

As a solo traveler this was amazing, all inclusive amenities galore! The swim up garden room was an absolute dream to sleep In each night, everything from the historic art and soul poured into each room to the smallest details of local made goodies left as gifts almost daily, each with its own story to tell of its origins and heritage. The staff were all super helpful one gentleman even went as far as to pause his duties and directly escort me to the gym area. Everything from the beaches, the gift shops, the endless drink and food options made this stay definitely a hard one to top!

We loved everything about our stay. We stayed in casa de la paz and we had the bonus of having free hydrotherapies if we wanted as part of our stay. The food was incredible, the highlight was Apapachoa, although is vegan it's top quality and the service was the best. You're never bored to know where to go, so many options of pools, roof top pools, water canals and beach. Having access to all the parks is always a big plus! our favourite was Xplor Fuego and Xochimilco. The room was sensational! we stayed 2 weeks for our honeymoon and the bed was so comfortable, we even tried the sauna in the bathroom! All in all, no complaints with the room. Staff was all super friendly, always willing to make your stay more fun and comfortable. In terms how we would rate the restaurants, most favourite were Apapachoa (rooftop delight), Encanta (degustation menu with view of the theatre), and Arenal (awesome lunch options), Mercado San Juan (lots of delicious food options, we loved sunday's brunch), Cayuco (we loved making our own seafood cocktails and ceviches), Chino Poblano (great asian and mexican mix of flavours), Cantina (great flavours). Best places for cocktails rooftop pool bar at casa la piramide and Arenal. We also went to HA in our last night and was worth every penny! very memorable and incredible food, definitely worthwhile to go.

This is a 10 out of 10 hotel. Food was exceptional..especially at the pool (pool menu vavavoom). Hotel itself was loco fabulous. The parks included...wow! Make sure to use the pools as they are fabulous...and the river kayaks!

This hotel was awesome. Food and drinks were good, staff was great, parks and workshops were fun, room was big, clean and comfortable. Everyday you received a Mexican treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray. You also get to keep the reusable water bottles and beach bag in your room. The communication between me and the hotel via email before arrival was excellent. I was able to reserve activities, airport shuttle, and restaurants prior to my stay. You need a reservation for the restaurant Tah-Xido but it was worth it. I also enjoyed the other restaurants Mercedes de San Juan, Cayuco, and Arenal. The wet bar at the pool was nice and a lot of sitting areas. I recommend this hotel.

This is a beautiful, modern hotel. The location is great - just a couple of minutes walk to the main avenue where the shops and restaurants are and not near the louder part of the street. The rooftop is wonderful with two infinity pools, sunbeds, sofas and a bar. The main pool has music playing but if you want a quieter space to read or listen to your own music you can go to the smaller pool. There is a lovely, friendly vibe on the rooftop and we usually got chatting to people! The rooms are nice and clean with large beds and good wifi.

We stay at this hotel for the location.,very closer to la quinta avenida in playa del carmen. Rooms are clean,very comfortable beds,roof top and swimming pools are are great with bar and music Great service incthe swimming pool area from brian,clavel,in the lobby front desk alma is very helpful and polite, in the lobby restaurant santiago was really friendly and great waiter. Definitely will stay here again.

This hotel is very nice. The location is in close proximity to restaurants, stores, cafes as well as the beach. The rooms are spacious, very clean & dry ( some hotels have humidity & AC issues). It is quiet & comfortable. The staff is friendly. The pool is very nice & the view is beautiful. I just wish the music was different in the pool area. It was this same repetitive beat…

Our stay at Aloft PDC was nothing short of amazing! We stayed in the Breezy Room with a balcony and loved it. The room is HUGE and the bed is very comfortable! All of the staff were so nice and helpful. Their bartenders were a lot of fun and make a fantastic margarita! Their room service food was fresh and so good.. especially the nachos! Order the nachos! Aloft is also in a great location and close to everything. Although it’s not on the beach (hence it not being as expensive as other places) when you’re on the rooftop pool, the view of the ocean is gorgeous and feels so close. The grocery store underneath has EVERYTHING you need and is so convenient.. except their fresh made pizza.. don’t order that, it was beyond terrible. But there are amazing places to eat within a short walk and 5th ave and the beach are only a couple of blocks away. We basically walked everywhere we went and always felt safe. We had the most amazing week long vacation and Aloft PDC left a long lasting impression on us and we will definitely be back to visit there each year!

Nice big room, actually 2nd stay within a couple of weeks in area and stayed 3 nights. Great location, just off tourist strip, walk to everything. Grocery store in complex for groceries, beer, etc. Rooftop is excellent, 2 pools, lots of loungers, good service for food & drink. Also gym was perfect. Restaurant and front desk service and staff were very good, thanks to Alberto and assistant in training (lost his name) who were very helpful with room, recommendations and assist with making airline phone calls, where I was on hold twice for long stints and able to use house phone. Low season meant low rates, very good value.

The food at Yucatán buffet was always tasty and fresh. Servers were always warm welcoming and attentive. Swim up pool room was awesome. Pool was clean and warm

Overall very clean and the swim out room was amazing. Many pools so they never felt crowded. Food was very good and many options. We even saw monkeys!

The room swim-out pool was amazing. The food was tasty and the staff were friendly.

The pools were amazing, we particularly loved the swim up bars! The staff were excellent. The room was spacious and clean. Food was great. Welcoming for a gay couple.

Smaller pool with limited lounge chairs. One swim up bar. Food was okay.

We stayed in a swim out Master Privilege suite. Room was humongous. Conveniently located to the main pool, privilege lounge, and tram. Rosa, our butler was available and responsive day and night. She honestly made the trip for us! So great! Food was delicious. Very clean. Great stay overall.

This property was spectacular- from staff to cleanliness to food and service.We received a complimentary upgrade to a swim up room.

Love the shuttle services because it was extremely hot. Joaquin our server by our swim up poll was AWESOME! His services made our stay even better.

The food, the staff, the location, the property.. everything was sobwell designed and organized. Once you sorted out how to make reservations for dinner was fun to explore outside the buffet. The pools were clean and the swim up bars were perfect. The wildlife on the property were friendly and curious.

Everything was pretty easy in 'privilege'. We were always able to find chairs by the pool or beach, something I was initially worried about. We liked having daily room service. Our 'butler' checked in on us to see how we were doing and if we needed anything. He got our dinner reservations for us upon arrival, so we didn't have to deal with making reservations. We were also really excited upon arrival when we were upgraded to a room with a swim up pool. The premium liquor in Privilege bars was also nice. The evening entertainment was pretty impressive. They go all out, similar to a cruise experience.

Location on the beach, availability of hammocks and small private pool was great

This was a superior stay. There was nothing about this beautiful place that wasn't done well. The location is the stand out exceptional quality. We stayed in a palapas on the ocean front and it was wonderful. Steps to the beach with perfect swimming. Hammocks and table on our porch to take in the view. The room was beautifully decorated and housecleaning came by daily and left beautiful decorations. There were thoughtful touches throughout our stay there, including chocolate turtles left to say goodbye. The grounds were immaculately kept, ample relaxed entertainment including pool, chess, swim up bars, a boutique, an onsite coffee shop, spa, and bikes available. The breakfast and dinner buffets were rich, varied, and fresh. Staff was impeccable with courtesy, respect, and helpfulness. We felt genuinely welcome and cared for while we were there.

Overall it was a lovely stay. The hotel and facilities could do with a lift, especially the one pool by the Fuego restaurant which was crumbling. Positives include being on the beachfront, good breakfast, nice infinity pool on the beach, not far from 5th avenue restaurants and attractions but very quiet.

This place like its name says it’s Magical! Not only that, it will be part of my life journey since this is where I proposed to my fiancee. The people of Mahekal went above and beyond to help me create the most beautiful magical day for my girl and the perfect romantic dinner by the beach. A sunset in the Caribbean with the perfect atmosphere for me and my love. We couldn’t be more grateful and Mahekal was an amazing place for this epic event. The hotel has its own mystical vibe. It basically looks like a little town in the middle of the jungle with top of the line rooms which might as well be a set of a jungle film. An amazing luxury hotel with so many amenities including a pool and jacuzzi by the beach. The service and people in it are warm and welcoming. If God allows it, we would be more than happy to have our wedding there. Shout out to Roberto who went above and beyond and then some to make our stay and experience unforgettable. Little details here and there and after the proposal we received a beautiful gift in our room. A wonderful touch from the people in Mahekal to make our special day even more memorable. I cannot praise this place enough. Solid 10000 out of 10. Magical beautiful luxury place.

Loved this resort. Celebrated my 60th birthday with a group of 9-17 depending on the day and couldn’t have picked a better place. The whole staff was incredible, friendly, and helped out with the celebration dinner on our last night. The resort is beautiful and the perfect size. I don’t care for big resorts so really appreciated the bungalow accommodations. The room was beautifully decorated and clean. The toilet is typical for this area, don’t expect a powerful flush. I appreciated the no TVs in the rooms. The location in PDC was convenient to shops and restaurants. There are some beach clubs nearby but the I wasn’t bothered by any noise. The beach is not large and most of it is public but plenty of lounge chairs to use. The pools were nice and we always had great service for ordering food and drinks. I loved my stay. It made my celebration magical! Thank you Mahekal Beach Resort!

Everything about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach. Staff is so friendly, I was impressed. We tried the oriental restaurant, it was good. I did not get the chance to book the mexican one cause it seemed to be a busy one, and it was fully booked. The buffet is good but after a while it seems like you always eat the same food so make sure to book at least one restaurant for a change (in my case we also eat out of the resort now and there so it was fine). In the morning, there was no bacon or sausages for breakfast. For me, it's okay, but my british boyfriend did not like that, haha. I would say it's expensive but it's probably the most beautiful hotel that I've been to. The service was the best and the Italian manager was very nice.

A hurricane hit while we were there. The staff was amazing. They prepared the facility quickly and the following evening the property was clear of sand and fallen tree branches. By the evening we were back in the pool.

The beach is fantastic - large, clean, with LOTS of chairs and a ton of trees so you can always find shade. The pool area was really nice too. The whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us. Rooms were a nice size and clean. Other resorts might be fancier but you pay a lot more for them too. For the money, I'd definitely recommend.

The service, friendly staff, the beach and pools.

I absolutely love the hotel ,I have always had since coming here 10 years ago . Our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum. the buffet and the staff in the restaurant all always so welcoming

great time with family and friends girls week. Our stay was fabulous, the food was great, the pools were wonderful the swim-up bar was delicious. The Faro restaurant was magnificent especially our server, Francisco. At poolside, Nick was tremendous as he gave us a few g massages which were so cool, relaxing and surprising. We had poolside birthday celebrations for a few people in our group and Nick and staff went above and beyond for us always. Our room was nice however the water would switch cool to hot quickly. Service was great. Transportation between the buildings was phenomenal.

We stayed on the Heaven side and truly had the best time...our room was a diamond suite on ground floor with a swim up ocean front....what could be better than that!! Bed was so comfortable and food was great . Lots of entertainment and music sometimes a little to loud but it is the Hard Rock after all. I will say within the first 5 min of arriving we were getting sold on the Legendary club....we didn't even get in the door or have a drink yet We loved our stay and will be back Thanks for a fabulous vacation

If you're looking for an upscale, adults-only all-inclusive getaway that balances relaxation with rock-star-level luxury, Heaven at Hard Rock Hotel Riviera Maya delivers exactly that. 🏖️ The Vibe True to its name, "Heaven" is a private section of the expansive Hard Rock Riviera Maya resort, reserved exclusively for adults. The moment you step in, you feel the shift—it's quieter, more refined, and designed for those seeking a more grown-up escape without sacrificing fun. The decor is stylish, infused with Hard Rock’s signature rock-and-roll flair but still tastefully modern and tropical. 🛌 Rooms & Suites Rooms are sleek, spacious, and well-equipped. Think double hydro spa tubs, private balconies (some with hammocks), and stocked minibars. Opt for a swim-up suite or an oceanfront room for an extra layer of luxury. The beds are plush, and the room service is prompt, available 24/7. 🍽️ Dining & Drinks Heaven guests have access to several exclusive restaurants and bars, including Le Petit Cochon (elegant French cuisine), Toro (steakhouse), and a dedicated poolside bar. You also get access to the larger resort’s dining options. While the food is solid across the board, some restaurants stand out more than others. The drink options are top-shelf, and the bartenders don’t skimp on the pours. 🌊 Pools & Beach The adults-only pool scene is one of the resort’s best features—spacious, beautifully designed, and with both lively and quieter areas. Perfect for an adult/private getaway.

My friends helped me celebrate my birthday week and it was an exceptional time from the daily shows, concerts and dancing for hours at Heaven. Thank you to our Butlers Lucio and Bernardo for making every day exceptionally special. From the all day birthday surprises by the pool, at dinner and even the treats and balloons left in my room. Tacos by the beach provided by our personal chef Paola who made the best tacos ever, thank you!!! Uriel, the best swim-up bartender a girl could ever ask for. Luis for the constant rides to and from anywhere. Elizabeth for the best omelets at Isla. And the many, many employees that offered their kindness and smiles. If I have forgotten your name, I will never forget how amazing you all are. I am humbly grateful for being in your presence and cannot wait to return and continue dancing the day away.

The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!

Second time to this resort. We really enjoy the food and pool. Both times we have had a swim up room. Never used the pool because it was too cold.. this time we didn't use the pool because it was green and cloudy.

Spacious hotel with a large pool, swim up bar and pool activities (basketball hoops, volleyball net etc.) Good quality food and drinks especially in the Asian restaurant and pool/ beach restaurant Bedroom was large and comfortable with all amenities needed

We loved everything about the resort! We were very amazed at how friendly and open everyone was. We loved the smaller size and the food was amazing! We loved not having to show a band or prove who we were and everyone was always so helpful. The room with the swim up pool was out of this world!

Property was very nice and beautiful. The room was very nice and we slept great on the mattress. The swim out pool view room was wonderful. We wish the food had been a bit better. It was ok but just not great. Food needed more seasoning.

My group of 4 couples had a fantastic time at Hyatt Zilara Riviera Maya. Everything was amazing from check-in to check-out. Great food, awesome drinks, cool entertainment, rooms were perfect! We loved the swim out feature, but I know every room there is great. Really nice beach, outdoor pool, and multiple bars. I could not recommend this place more!!!

I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.

The Pirate buffet (Dora and her team are amazing!), ice cream shop, and kids water park pool are perfect for our family group. There’s plenty of other things to do but those alone for a week had our kids set. We went with another family with our kids ranging from 1-5 and they loved it. If you’re looking for a place to have limited planning and responsibility with your kiddos, this is the spot. For a little older kids, the rooms with swim up pools are great too and the evening activities are fun as well

Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened. But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all

This was our 8th visit, and although the VIP package which was previously honored was not this time, it also didn't change my review. We have been many times; the renovation was similar to traveling here during covid. The only thing I would say could be re-evaluated is the evening show. The theater is really an amazing spot for patrons and performers and although outside was ok for some, people who are older or with limited mobility had an obvious hard time enjoying. One night it rained, and the show was moved to the disco club, which was a bit chaotic but manageable. Its seaweed season beach was as best as the hard-working staff could do. The new taco station by the beach bar was a great idea. There was a noticeable decrease in wildlife from previous visits. The staff all were kind and worked hard. It would have taken some strain off the bar tenders to have 2 or more at the swim up bars at all times but still wait time wasn't long. Check-in was efficient and pleasant. Our room was clean and ready for our stay. Overall, we would return again.

Upon our check in at 8pm, we were surprisingly informed due to renovations our room was no longer available however they were putting us in a family zone swimup… we were very upset as we did not travel with children and now had to be in close proximity to children daily!! Unacceptable!!! We did know about the renovations however all websites said May 1st not April 21st!! We had to endure two nights with children and lost three relaxing days until they could move us!!! We feel this to be very disheartening for first time travellers to Mexico!! This information should have been shared with us prior to our arrival NOT on the day we arrived, very unprofessional in our opinion. We feel there should’ve been transparency OR reasonable compensation for this however we received nothing but a room switch three days later. We will go further with our concerns however the staff are amazing, what WAS open was very clean and always well kept. Special thank you to Francesco who is a waiter at the Buffet near the beach… he is amazing and deserves to be recognized!!!! Gracia from Canada 🇨🇦

We will be back. I love how the Casitas allow you to feel immersed into nature. Wonderful service, food, amenities, and atmosphere. La Laguna for dinner by the dock watching catfish and turtles swim up was a culinary highlight. The only challenges (minor): getting restaurant reservations. However, we found by showing up at 6pm we would often be able to sneak in as the resort only allows a 10 min grace period for bookings. 9.5/10 overall

We just finished a 4‑night, 5‑day stay at the Fairmont Heritage Place Mayakoba, and it was everything we hoped for and more. Our Garden Three-Bedroom Luxury Residence had an incredible amount of space—perfect for spreading out as a family—while still feeling cozy and welcoming. The private pool made it feel like our own little retreat in the middle of the jungle. The true stars of our stay were our butlers, Jhovany and Marlon. They were absolutely wonderful—always attentive, thoughtful, and somehow managing to keep everything running seamlessly in the background. From coordinating meals to helping with little details we didn’t even think of, they made our trip effortless. We loved exploring the resort’s dining options: La Laguna, Tauro, La Brisas, Hix Bar, and Fuego all offered delicious meals, and the cocktails at Cielo were a highlight of our evenings. The setting itself is magical—the lush jungle surroundings, the beautiful beach, and the sense of calm everywhere you go. One of the most memorable experiences was a private half‑day tour of the Mayan ruins at Tulum. It was the perfect balance of history, culture, and adventure, and a wonderful complement to the relaxation we enjoyed at the resort. Overall, our time at Fairmont Heritage Place Mayakoba was unforgettable. Between the spacious villa, the outstanding butler service, and the stunning setting, it’s a place we’d return to in a heartbeat.

What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm. The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm. The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café. The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide. Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.

We had an excellent time at Myakoba during an eighth grade group vacation. There were 23 families and we had a large party. However, it never seemed crowded or that we were fighting for spots either at the pool or at the beach. We had excellent service. We were provided two butlers Sofia and Fernando who were excellent for our family of three. They were able to make reservations at the spa and for Pickleball and for dinner reservations They were definitely worth the additional cost. Overall, the facility was beautiful. Everything was well maintained and well curated. The service staff at every bar every restaurant and every pool and beach stall were friendly and helpful and bilingual. This was my second time there and every time I go I enjoy myself even more. Highly recommend this resort either at the Fairmont or at Rosewood or at Banyan tree

We stayed here 15 years ago and loved it then, it has only gotten even better if that is possible! The staff were excellent, so helpful and accommodating at every turn, always smiling. We stayed in one of the hotel rooms near the lobby and it was fantastic! Gorgeous bathrooms, so luxurious. Loved the pools by the beach and the food and drink service pool or beachside. The grounds are luscious, beautiful birdsong everywhere. Our only regret is we didn't stay longer. We will definitely return sooner than 15 years!

Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.

Hot tub in garden. All the food was exceptional and drinks service was excellent. Main bar was nice, nightclub lounge was oddly laid out but was fine. Swim up bar and pool parties were excellent. Beach is lovely, we had some seaweed but not too bad.

Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my daughters birthday while we were there and they couldn't do enough to make our day special, We are so grateful for the amazing service. Luis the pool concierge was truly amazing as well. Made our stay very memorable.

The food is really food, the restaurants with food options. The amount and diversity over the pools is really good. Two great options for the kids on the pools, it was a lot of fun for them.

Perfect 10!! Nothing else to add Didn’t leave the resort for a whole week! Pools, staff, amenities, rooms, kids club, all of them were outstanding! Food in the buffet and restaurants was exceptional Water park and shows at night were superb Perfect with kids

Our experience at The Fives Beach Hotel was unforgettable. The resort is stunning—lush gardens, a beautiful beach, and plenty of pools and spaces for both relaxation and fun. I highly recommend the swim up suites. Perfect for a day by the pool. The food was outstanding at every restaurant, with so much variety. I thoroughly enjoyed the new oceanfront adults only restaurant. Mushroom risotto for the win.. We were there with friends for a wedding, but there is something for everyone there. left feeling refreshed, cared for, and already planning our next trip!

The resort is beautiful and kept very clean. Our room overlooked one of the many pools on site which was a huge plus. Swim up bars throughout and several restaurants and places to grab a quick bite especially on the beach. Our assigned ambassador was Emanuel (absolutely the best!) who oversaw all our needs. He comped us couples massages and a special dinner off site at Santa Serena which included a bottle of champagne to celebrate our anniversary. Nightly entertainment was high energy ending last night with an unbelievable fire show. I will absolutely recommend to family and friends!

The staff was super friendly and accommodating. The restaurant options were excellent. We especially loved the Sushi and Mexican restaurant. My only complaint (and this has nothing to do with the resort) is parents didn’t watch their toddlers and allowed them to play on the bar stools at the swim up bars.

This was the first time my boyfriend and I went to this resort and we definitely would go back again. The staff was amazing. The food was great and there were so many options. Their evening events were also really great and there was always something new and fun to do. We loved the infinity pool by the beach best of both worlds. We highly recommend you taking the Mexican cooking class at Casa de Rosa. And the staff was really wonderful at all aspects of the resort. Our room was really nice. it was a swim up room so there was a little bit of a musty smell to it but that’s expected when you’re connected to water. All at all it’s a great resort and we definitely will be going back

First time in Mexico and visited with my 21 year old son. We stayed in a suite and the room was so clean and well appointed. The whole resort was spotless and attended to constantly by the friendly staff. Wildlife including monkeys, coatis and turtles were in the trees and in the cenote, which was delightful. We were so suprised how much was included in our “all inclusive” stay. The mini bar was “free” and was restocked daily with soft drinks and beer etc. Room service was just a small delivery charge but the food was included. All 13 restaurants (most serving a menu not a buffet) and drinks, including service to your sun bed by the pool. The food was excellent. We used the hotel gym often which was great, well equipped with machines and had fresh fruit, water and towels to use. We used the on site excursions team to plan a day trip to swim with turtles and in a cenote, which was excellent and a good price (around £100 each for a whole day including lunch). We planned the rest of our trips in advance or we would have used them more. The beach pool was our favourite as it’s an infinity pool with a view of the sea. The sea weed was not a problem for us, as we did lots of boat trips to swim in the sea, but the staff work super hard to clear it each day and the infinity pool gives you the enjoyment of swimming “at the beach” without being in the sea. Overall our stay was perfect, no notes. Would highly recommend to anyone.

It’s extremely clean, the room was humongous. I loved the upstairs private pool the whole place was fantastic. 

The location is great, 2 min walk to the beach, restaurants and the 5th avenue. The staff were friendly and helpful. Love the penthouse has a private pool on the roof, the view is amazing.

Our apartment was HUGE and amazing! Living room, kitchen, two sleeping rooms each one with a bathroom and a fantastic roof terrace with private pool. Just incredible. The condo is located just next to Mamita's Beach, next to 5th Ave but outside the noise and the chaos. Perfect location. It also has a private parking. Perfect for a group of friends or family! There is also a common rooftop pool with a bar. Staff is friendly and welcoming.

Pros: Beautiful condo, with private pool overlooking the ocean on the top. While the beach is not on the property, it is one minute walk away. Lots of room to entertain guests on the rooftop (although visiting hours end quite early). House keeping came every day and refreshed all the towels which was nice. Cons: check in process a bit cumbersome, air conditioning blows right on the bed, we had to turn it off to sleep. An extra towel rack would have been helpful to dry our beach gear.

The room is gorgeous, well decorated, and has a huge big tv. Big bathroom with wardrobes. Nice shower with hot water. Very nice bed and linings. Huge smart TV in front of the bed with Netflix. A Living room. Nice kitchen. This is a condominium building not a hotel. It has a big pool in the middle that serves food and drinks. There is a reception and cleaning service. There is a massage place downstairs and restaurants around. It's on the beach but it doesn't' have beach service or area as it's not a hotel. It was kind of quiet, staff around the room and pool can be a bit noisy using their phones. They tend to speak loudly on their phones with speakers that's generally annoying which probably was the only bad thing I noticed. Reception staff and Downstairs were very nice. There were a lot of mosquitoes in the room bring something for mosquitos The pool was very quiet not much people. I have been told it's open until 9PM. I could hear a bit of music in my room coming from the pool area.

This is our second trip. We came right after they opened last year and had a great time but they were a little new. Second trip is even better. It’s a beautiful spot with a beautiful beach and amazing service. Marco by the beach pool will take fantastic care of you. The restaurant has a well deserved Michelin star - the best meal we’ve had in Mexico. My only complaint would be that the water is not very deep and you have to swim out a bit for good water. Beach is stunning otherwise! We will be back again!

This was a somewhat impromptu 4 day trip with my wife and 5 year old son, and what a lovely trip it was! Firstly, the staff at the hotel were simply wonderful without exception. This was beyond your typical 5-star experience, and I've stayed at a lot of top class hotels around the world. I jokingly said to my wife, this could be the peak, it's all downhill from here... One anecdote - we ordered room service for dinner one night as my son was tired. When our delicious meal was delivered, the head Chef came along too, and explained how the meal was prepared along with the ingredients! That was a first, but an exceptional touch. Occupancy was pretty low given the season, and we were upgraded to a room with a plunge pool, which was really amazing. My 5 year old was in that pool first thing in the morning, and we had breakfast on the terrace each morning. Special shout out to Pedro, Ramon & Eros at the Pool Bar, thanks for taking such good care of us!

This property is truly something special! If you appreciate architecture and nature, you MUST go! The entire resort is stunning from every angle. To top it off, the staff is so incredibly kind and attentive! I chose Edition Riviera Maya to celebrate my 50th birthday. I walked into the stunning room with a private plunge pool to a hand written note from the staff and this delicious chocolate cake. While you are there, you are referred to as “familia” and that’s exactly how you feel….like you are spending time with family. The main pool is stunning, but there is also an adults only beach club with a pool for adults. The team there. Bartolo, Brian, Marco, and Andy remember your drink orders, set you up in super comfy cabanas and take such good care of you. We also had Edgardo, who checked in on us all every day….the spa was gorgeous and the Signature massage was amazing. I cannot wait to return!!

Can't say enough great things about this property & can't wait to return! Stunning lobby & vertical garden, the potted plants anywhere were so welcoming & beautiful. The staff & service are exceptional. We had an issue with a leaky ceiling our first night & engineering came out immediately. The repair took an hour or do late at night so the front desk manager came to chat with us the following morning & resolved it efficiently, fairly & with grace. Food is phenomenal; we enjoyed 2 dinners on-site as well as breakfast on one day & lunch 3 days. Our room was impressive with generous square footage, a private pool & patio & comfy bed. The pool was our fave with surrounding greenery & loads of loungers to choose from (nothing annoys me more than staying at a hotel that doesn't have enough pool loungers for their guest occupancy, Vegas!). Chaise lounges with the thickest, comfiest cushions; it was really hard to leave each afternoon. Don't hesitate, book now!

This resort is nestled in the middle of the mangroves and from the entry path winding through the mangroves all the way to the picturesque design ( instagram generation wont be able to stop clicking) and next level attentiveness to service, this resort won all of our family’s heart. Plunge pool made the room exotic for the kids, while Chefs personal care to look outside the advertised menu for our vegetarian friendly family made us feel welcome, while the food presentation, colors and quality was top notch. The staff genuinely wants to compete the guests experience and continues to surprise whether it’s the wonderful conversation at the bar ( oh and you have to see the bar in person to beleive how pretty it is!) , lollies dolled out at the pool, ensuring you have transportation without you asking for the options, even extending our room keys activation time to match our final rides arrival without us calling anyone for help! Thanks to Paco at food service, Main chef who is a maestro , Ismail the bar tender for his care , and to V for her bias for action for our transportation logistics! Many more stars in their staff and I only hope our family gets a chance to visit again … Thankyou from my family to Editon family ..